mediteo app (iOS/Android)
General questions about the app
- What is mediteo?
- Does mediteo cost anything?
- How does mediteo guarantee that my data are secure?
- How can I protect mediteo and my data?
- How can I transfer my data to a new smartphone?
- Can mediteo or the information provided by it replace a medical appointment?
- I have a problem/question/comment. How do I get help?
- How can I support mediteo and the development of the app?
mediteo m+
- What Is mediteo m+?
- Do I keep access to all basic functions of mediteo using the medical device mediteo m+?
- How do I obtain medication information from THERAFOX PATIENT on mediteo m+?
- How do the goal and orientation area in mediteo m+ work?
- How does the medical PDF export in mediteo m+ work?
- Is mediteo m+ available in all countries and languages?
- How can I subscribe/manage/cancel the subscription to mediteo m+?
- How much does mediteo m+ cost and can I try it for free?
- Which sum am I charged if I use mediteo m+ on more devices / if I delete it everywhere?
Account & Privacy
- What is CLICKDOC (previously CGM LIFE)?
- Do I have to create a user profile?
- How can I create/edit/delete my profile?
- How can I create/edit/delete my CLICKDOC Account?
- How can I log in and out?
- How does the synchronization between my account and my CLICKDOC Account work?
- How can I create a backup in my account/restore a backup from my account?
- How can I change or reset my password?
- Why do I have to log in every time?
- Why is CLICKDOC never available or why does my synchronization always fail?
Medication & Therapy Plan
- How can I see my medication stock?
- How can I add/edit/stop/remove my medication?
- Which data can I add to my medication?
- How can I pause/reactivate my medication?
- What kind of treatments can I add?
- What should I do if my medication and/or the right settings for it are not available?
- How can I add/edit/delete a one-off intake (e.g. as needed medication like headache tablets)?
- How can I monitor/refill my medication supply?
- How can I add/edit/remove information and pictures in my medication?
- How can I retrieve the package information of my medication?
- What is the bundeseinheitliche Medikationsplan (BMP)?
- How can I add/edit/stop/remove a bundeseinheitlichen Medikationsplan (BMP)?
- What do the orange/red symbols and banners mean for my medication and how do I solve the problem?
- How can I print/export my treatment list?
- What do preferred intake times mean and why can I only store 4 times on there?
- How can I export/print/share my intakes?
Reminder & Notifications
- Why don’t I get any reminder/sound on Samsung?
- Why don’t I get any reminder/sound on Xiaomi?
- Why don’t I get any reminder/sound on Huawei?
- How do all different reminders and notifications on mediteo work?
- Do I have to open the app and be connected to internet to receive reminders?
- Why do I receive too many/too few reminders?
- Why don’t I receive any reminder/sound?
- How can I show/hide the name of my medication in the reminders?
- How can I activate/change/deactivate the sound and volume of my reminders?
- How does changing the time zone impact my reminders?
- How do I connect Smart Watches (e.g. AppleWatch) with mediteo?
- How can I activate/deactivate notifications about news that I received (e.g. about suggestions, updates, motivational messages, surveys)?
Diary
- How can I add/edit/evaluate/delete measurements (e.g. blood pressure)?
- How can I activate/edit/deactivate reminders for measurements ( e.g. blood pressure)?
- How can I export/print/share my measurements?
- How can I synchronize my measurements (AppleHealth, GoogleFit, CLICKDOC…)?
- Why are my measurements/values not synchronized?
Valuable information
mediteo Web
General questions about mediteo Web
Treatments: My Daily Plan, My treatments, Timeline
- Which data can I add to my medication?
- How can I add/edit/stop/remove my medication?
- How can I reactivate my stopped medication?
- What kind of treatments can I add?
- What should I do if my medication and/or the right settings for it are not available?
- How can I retrieve the package information of my medication?
- What do the orange/red symbols on my treatment mean and how can I solve this problem?
- How can I print/export my treatment list?
- How can I get an overview of my medication intakes and how can I print/export it?
- Does mediteo Web offer a reminder/ marking function for my medication intakes?
Account and settings
- What does “preferred intake times” in the settings mean?
- How can I change my email address?
- How can I create/edit/delete my CLICKDOC Account?
- How can I change/reset my password?
- My login keeps failing. What could be the reason?
- How can I keep my health data even safer?
- How can I export all my data stored in CLICKDOC?
- What is CLICKDOC (previously CGM LIFE) and do I need a CLICKDOC Account to use mediteo Web?