If you have access to your CLICKDOC Account with your current password, but would like to change your password:

If you are logged in with your CLICKDOC Account → “Profile” icon (top left) → CLICKDOC security settings → Change password

If you have forgotten your password and want to reset it:

“Profile” icon (top left) → Connect → Enter email address → “Forgot password “
Depending on which access protection you have selected in advance, you may also be asked for a super pin (highest protection). Afterwards, you will receive a password change link to the specified e-mail address. If you have set a security question in advance, you must answer it.

If you are asked for a super pin, use the highest security protection. However, if you do not (or no longer) have these, it is not possible for anyone to access the data for security reasons. In order to continue using your CLICKDOC Account, your account must be reset. Please note that all medical data will be lost as a result. To do this, tap on “I don’t have a SUPER PIN or have forgotten it”, enter your e-mail address and then tap on “Next”. CLICKDOC will send you an e-mail. Finally, follow the instructions in the e-mail to reset your CLICKDOC Account.