For data protection reasons, all mediteo data are encrypted. Thus, most backup methods will not work.

Android: System-specific or Google backups cannot restore mediteo’s medical data! Please use a CLICKDOC Account with a backup.

iOS: iCloud backups cannot restore mediteo’s medical data! Please use a CLICKDOC Account with a backup or the encrypted iTunes backup. When using iTunes, please make sure to set up Touch ID or PassCode or use a password when doing a backup. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.

Set up a backup with a CLICKDOC Account

To learn how to set up a backup with a CLICKDOC Account and restore data on another smartphone, refer to the section “Account & Privacy” → “How can I create a backup in my account/restore a backup from my account?”