Frequently Asked Questions (FAQ)

English

General questions about the app

What is mediteo?
Does mediteo cost anything?
How Does Mediteo Guarantee That My Data Are Secure?
How can I protect mediteo and my data?
How can I transfer my data to a new smartphone?
How Can I Delete My Personal Data on mediteo?
I have a problem/question/comment. How do I get help?
Can mediteo or the information provided by it replace a medical appointment?
How can I support mediteo and the development of the app?

mediteo m+

What Is mediteo m+?
How do I obtain medication information from THERAFOX PATIENT on mediteo m+?
How do the goal and orientation area in mediteo m+ work?
How does the medical PDF export in mediteo m+ work?

Subscriptions

What is mediteo premium?
What is mediteo supporter?
How much does mediteo premium cost and can I try it for free?
How can I subscribe/manage/cancel the subscription to mediteo premium?
I have received a discount code for mediteo premium – how can I use it?
Do I keep access to all basic functions of mediteo using mediteo premium?
How does the PDF export work?
How do I obtain medication information from THERAFOX PATIENT?
What do the colors and numbers on the calendar and above the Daily mean?
Do I still need to do something else if I delete mediteo premium from my device?

Account & Privacy

What is CLICKDOC?
Do I have to create an account or profile?
How can I create/edit/delete my profile?
How can I create/edit/delete my CLICKDOC Account?
How can I log in and out?
How does the synchronization between my account and my CLICKDOC Account work?
How can I create/restore a backup?
How can I change or reset my password?
Why do I have to log in every time?
Why is CLICKDOC never available or why does my synchronization always fail?

Medication & Therapy Plan

How can I add/edit/stop/remove my medication?
Which data can I add to my medication?
How can I pause/reactivate my medication?
What kind of treatments can I add?
What should I do if my medication and/or the right settings for it are not available?
How can I add/edit/delete a one-off intake (e.g. as needed medication like headache tablets)?
How can I add/edit/remove information and pictures in my medication?
How can I see my medication stock?
How can I retrieve the package information of my medication?
What is the bundeseinheitliche Medikationsplan (BMP)?
How can I add/edit/stop/remove a bundeseinheitlichen Medikationsplan (BMP)?
What do the orange/red symbols and banners mean for my medication and how do I solve the problem?
What do preferred intake times mean and why can I only store 4 times on there?
How can I export/print/share my intakes?
How can I print/export my treatment list?
How can I monitor/refill my medication supply?

Reminder & Notifications

How do all different reminders and notifications on mediteo work?
Do I have to open the app and be connected to the internet to receive reminders?
Why don’t I receive any reminder/sound?
Why do I receive too many/too few reminders?
Why don’t I get any reminder/sound on Samsung?
Why don’t I get any reminder/sound on Huawei/Honor?
Why don’t I get any reminder/sound on Xiaomi?
Why don’t I get any reminder/sound on OnePlus?
How can I show/hide the name of my medication in the reminders?
How can I activate/change/deactivate the sound and volume of my reminders?
How does changing the time zone impact my reminders?
How do I connect Smart Watches (e.g. AppleWatch) with mediteo?
How can I activate/deactivate notifications about news that I received (e.g. about suggestions, updates, motivational messages, surveys)?

Daily & Statistics

What do the red exclamation marks next to my intakes on the Daily mean?
Why are some intakes grouped together?
How do I postpone the intake e.g. with the Snooze function?

Diary

How can I add/edit/evaluate/delete measurements (e.g. blood pressure)?
How can I activate/edit/deactivate reminders for measurements ( e.g. blood pressure)?
How can I export/print/share my measurements?
How can I synchronize my measurements (AppleHealth, GoogleFit, CLICKDOC…)?
Why are my measurements/values not synchronized?

Network

How can I add/edit/delete my contacts (doctors, pharmacies)?
Where does mediteo get the information about doctors and pharmacies?
How can I add/edit/delete my (doctor’s) appointments?
How can I assign my medication to my doctors?
How can I (re)order my medication?

Valuable information

What information does the quiz “Did you know …?” offer and how does it work?
Why are there no quizzes available or activated (on my topic)?
How does mediteo know what medication I am taking or what disease I suffer from?

mediteo Web: General questions

What is mediteo Web?
Can I (also) use mediteo Web on my mobile device?
Does mediteo Web cost anything?
How does mediteo Web guarantee that my data are secure?
In which languages is mediteo Web available and how can I change the language?
I have a problem/question/comment. How do I get help?

mediteo Web: Connected to the mobile app

How does mediteo Web differ from the mobile app?
Can I use mediteo Web and the mobile app at the same time/with a CLICKDOC Account?
The data synchronization between the mobile app and the web app doesn’t work. What could be the reason?
Can I also use the functions of mediteo premium in mediteo Web?

mediteo Web: Account and settings

What is CLICKDOC and why do I need a CLICKDOC Account to use mediteo Web?
How can I keep my health data even safer?
How can I change/reset my password?
My login keeps failing. What could be the reason?
How can I change my email address?
What does “preferred intake times” in the settings mean?
How can I export all my data stored in CLICKDOC?

mediteo Web: Treatments (My Daily Plan, My treatments, Timeline)

How can I add/edit/stop/remove my medication?
Which data can I add to my medication?
How can I reactivate my stopped medication?
What kind of treatments can I add?
What should I do if my medication and/or the right settings for it are not available?
How can I retrieve the package information of my medication?
What do the orange/red symbols on my treatment mean and how can I solve this problem?
How can I print/export my treatment list?
How can I get an overview of my medication intakes and how can I print/export it?
Does mediteo Web offer a reminder/ marking function for my medication intakes?

mediteo Web: Network (Health record)

How can I add/edit/delete my contacts (doctors, pharmacies/others)?
Where does mediteo get the information about doctors and pharmacies from?

mediteo Web: Valuable information

What information does the “Patient information” tab offer?
What is the purpose of the “New Entries” tab?

View Categories

Can I also use the functions of mediteo premium in mediteo Web?

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Unfortunately not. The functions of mediteo premium are currently only available in the mobile app.

The data synchronization between the mobile app and the web app doesn’t work. What could be the reason?How does mediteo Web differ from the mobile app?

Disclaimer

Mediteo GmbH
Hauptstraße 90
69117 Heidelberg
Represented by: Prof. (apl.) Dr. med. Daniel Gotthardt
Entry in the Commercial Register of the District Court of Mannheim under the register number HRB 726532
Tax identification number according to § 27a “Umsatzsteuergesetz”: DE300558742

Contact:

Telephone: +49 (0) 6221 673 0222
Email: [email protected]

Responsible for the content:

Prof. (apl.) Dr. med. Daniel Gotthardt
Hauptstraße 90
69117 Heidelberg