For data protection reasons, all data from mediteo is stored in encrypted form on your device. 

Android: System-specific or Google backups cannot restore mediteo’s medical data! You should therefore use the “local backup” function on mediteo or a CLICKDOC Account with an online backup.

iOS: iCloud backups cannot restore mediteo’s medical data! Sie können stattdessen in mediteo die Funktion „lokales Backup“ oder einen CLICKDOC Account mit einem Online-Backup verwenden. Alternativ können Sie auch die Option „iPhone schnell einrichten“ bei der Einrichtung eines neuen iPhones nutzen (unterstützt von mediteo ab Version v4.24.2) oder das verschlüsselte iTunes-Backup verwenden. When using iTunes backups, please make sure to set up Touch ID or PassCode or use a password on your iPhone. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.

Create a local backup in mediteo or an online backup with a CLICKDOC Account

To learn how to use the “local backup” function on mediteo or how to set up a backup with your CLICKDOC Account, please refer to the section “Account & Privacy” → “How can I create/restore a backup?“.