---
title: How can I transfer my data to a new smartphone?
description: "For data protection reasons, all data from mediteo is stored in encrypted form on your device.  **Android**: System-specific or Google backups cannot restore mediteo’s medical data! You should therefore use the \"local backup\" function on mediteo or a CLICKDOC Account…"
url: "https://www.mediteo.com/en/faq/how-can-i-transfer-my-data-to-a-new-smartphone/"
updated: "2026-10-13"
category: iOS/Android / General questions about the app
---

# How can I transfer my data to a new smartphone?

For data protection reasons, all data from mediteo is stored in encrypted form on your device. 

**Android**: System-specific or Google backups cannot restore mediteo’s medical data! You should therefore use the "local backup" function on mediteo or a CLICKDOC Account with an online backup.

**iOS:**iCloud backups cannot restore mediteo’s medical data! Sie können stattdessen in mediteo die Funktion „lokales Backup“ oder einen CLICKDOC Account mit einem Online-Backup verwenden. Alternativ können Sie auch die Option „iPhone schnell einrichten“ bei der Einrichtung eines neuen iPhones nutzen (unterstützt von mediteo ab Version v4.24.2) oder das verschlüsselte iTunes-Backup verwenden. When using iTunes backups, please make sure to **set up Touch ID or PassCode or use a password on your iPhone.** In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.

**Create a local backup in mediteo or an online backup with a CLICKDOC Account**

To learn how to use the "local backup" function on mediteo or how to set up a backup with your CLICKDOC Account, please refer to the section “Account & Privacy" → "[How can I create/restore a backup?](https://www.mediteo.com/en/faq/how-can-i-create-restore-a-backup/)".