This section will help you if you do not receive any messages or reminders from mediteo. You should check the following options.

1) Make sure mediteo can send messages with sound.

2) Make sure mediteo is allowed to send messages.

3) Further steps

If none of the above points make your notifications work again, feel free to contact us at [email protected].

At present your intakes always appear at the same local time. This means your morning intake at 9am will also appear in New York at 9am local time. Hence please check whether your intake times are correct. In future we would like to provide you with the option to choose whether you would like to adjust your intake times to the new time zone or leave them as they are.

If you do not react to the first reminder, we schedule a second one 10 minutes later. This way we want to help you to take your medications on time.

This section will help you if you do not get any notifications or reminders from mediteo for Android. You should check the following options

1) Make sure mediteo can send messages with sound.

2) Make sure mediteo is allowed to send messages.

3) Vendor specific options

Depending on the vendor, different functions are used that can influence mediteo’s notifications and messages. Therefore, you must put mediteo on the list of apps that are allowed to ignore these features (sometimes called white lists).

If your vendor is not in the following list, we recommend looking for administrative or optimization settings in the following categories.

3.1) Samsung

3.2) Sony

3.3) Xiaomi

3.4) Huawei

3.5. Asus

3.6) Motorola

3.7) OnePlus

4) Further steps

If you still experience problems after all those steps, feel free to contact us via [email protected]

mediteo uses a default sound for the notifications. To change it, navigate to the “More” page and tap “Settings”. You now have the possibility to switch the sound for your notifications on or off by moving the toggle button in the “Ringtone” section. You can also choose a different sound from a list by tapping the “Ringtone” field.

No, all reminders are saved in mediteo. As long as you enable mediteo to send notifications (only required for iOS) you will receive all reminders on time.

You can mark or update an intake directly from the lock screen. Swipe the first intake notification to the left (iOS) or to the bottom (Android) and choose one of the options displayed. In the “More” settings you can switch this function on or off at will.

We bundle all intakes that are set for the same time to make it easier for you to accept all your intakes in a single tap. Similarly, you can snooze all intakes in one tap. If you would like to update a single intake, tap on its intake card and this option will become available.

If you can’t take your medication on time, choose the intake in your Daily Plan and use the “…” button to indicate whether you would like to snooze it for 30 minutes. You can snooze any reminder at any time or even re-snooze the reminder if needed. If you allow mediteo to send notifications, you can also snooze an intake by sliding the corresponding notification to the left (iOS) or to the bottom (Android). This will snooze the intake for 1 hour. You can use this feature as many times as you need. In addition, it is possible to snooze a reminder that is scheduled for the future (but it has to be on the same day). In this case, the snooze will start from the intake time.

Simply put: It saves you time and effort! By allowing mediteo to send you reminders that include the medication name and dosage, you can check your intake without even opening mediteo. It’s the best service we can provide: reminding you to take your medication with minimum disruption to your lifestyle.

No, all reminders are saved in mediteo. As long as you enable mediteo to send notifications (iOS) or ignore battery optimization respectively (Android), you will receive all reminders on time. Please see “I’m not getting reminders” to find out how to enable notifications from mediteo.

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