mediteo suggests app features and contents which might be useful for you in the section “More” in “My news”. In addition, notifications and banners will inform you about news which might be of interest to you. It is possible to activate and deactivate these notifications. 

Activate/deactivate notifications about news you have received:

Please read the FAQs in the section “valuable information” to find out why you receive certain news in mediteo. 

mediteo does not currently offer any specific app for Smart Watches. You can however receive reminders on the AppleWatch and directly confirm your intakes. You have to grant the authorizations on your WatchApp, not on mediteo. (More information about this on the Apple website https://support.apple.com/guide/watch/welcome/watchos

Currently, reminders always pop up at the same local time of the day. This means that your morning intake at 9:00 pops up in New York at 9:00 local time as well. Please verify your times and their accuracy.

mediteo uses a short and discreet sound for all reminders. However, you can customize this.

<br>Changing the volume:

<br>Enabling/disabling certain notifications:

<br>iOS:

<br>Android:

<br>Change notification sound:

<br>iOS:

<br>Android:

mediteo shows by default the names of the medication in the reminder so that you save time and effort. This way you will receive all information without having to open the app. If you are more concerned about privacy, you can of course customize this:

Show/Hide:

<br>Android

<br>If you generally do not receive notifications or these are only sent when the app is open, this is mainly due to the following wrong settings:

In order to reliably receive notifications on your Android device, you must allow mediteo to run in the background. This permission is requested the first time the app is opened. Depending on the brand of your Android device, different settings may be required to enable you to receive notifications regularly. Below you will find a list of the most common device brands. Please note that the instructions described here may change over time. For the latest information, please refer to the producer’s instructions for your device.

<br>Huawei

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<br>For sound:

<br>Samsung

<br>

<br>For sound:

<br>Xiaomi (VARIATIONS ARE POSSIBLE)

<br>

<br>For sound:

<br>Independently of device brand:

<br>

<br>For sound:

<br>iOS

<br>

For sound:

<br>Further possibilities

<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected], specifying your exact device model. 

<br>If you think you receive too many reminders, check the following steps:

<br>Moreover, the following applies to Android devices:

<br>If you think you do not receive enough reminders, check the following settings:

<br>Moreover, the following applies to iOS devices:

<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

No, all reminders are stored on mediteo. As long as you granted mediteo the access to your notifications (iOS) or the authorization to ignore your battery optimization (Android), you will also receive reminders when the app is closed or you are not connected to the internet.

mediteo sends you different reminders depending on different settings, which open the app on the right page when you tap on it. Moreover, most of the reminders offer direct actions which are frequently used. The following is a detailed explanation of how reminders work for iOS and Android operating systems.

<br>iOS:

<br>Intake reminder:

<br>Recurring reminders:

<br>Group reminders:

<br>Refill reminder:

<br>Appointment reminder:

<br>Measurement reminder:

<br>Android:

<br>Intake reminder:

<br>Recurring reminders:

More → Settings → Reminders → Recurring reminders → Only intakes OR All intakes (for intake reminders incl. measurement reminders and appointment reminders).
In addition, you have the option to select how many recurring reminders you would like to receive.
Please note that this setting increases battery consumption on some devices.

<br>Group reminders:

<br>Refill reminder:

<br>Appointment reminder:

<br>Measurement reminder:

<br>Updates: 

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