mediteo suggests app features and contents which might be useful for you in the section “More” in “My news”. In addition, notifications and banners will inform you about news which might be of interest to you. It is possible to activate and deactivate these notifications. 

Activate/deactivate notifications about news you have received:

• More → Settings → News type → On/Off

Please read the FAQs in the section “valuable information” to find out why you receive certain news in mediteo. 

mediteo does not currently offer any specific app for Smart Watches. You can however receive reminders on the AppleWatch and directly confirm your intakes. You have to grant the authorizations on your WatchApp, not on mediteo. (More information about this on the Apple website https://support.apple.com/guide/watch/welcome/watchos) 

Currently, reminders always pop up at the same local time of the day. This means that your morning intake at 9:00 pops up in New York at 9:00 local time as well. Please verify your times and their accuracy.

mediteo uses a short, discreet standard sound for all reminders. You can however customize this.

Activate/Deactivate:

• More → Settings → Sound for notifications on/off

Change (sound):

• More → Settings → Ringtone → Choose new ringtone

Change (volume):

• The volume is not managed by mediteo, it is controlled by your smartphone.
• Therefore pay attention not to put your phone on silent mode or to activate the Silent or Do not disturb mode

mediteo shows by default the names of the medication in the reminder so that you save time and effort. This way you will receive all information without having to open the app. If you are more concerned about privacy, you can of course customize this:

Show/Hide:

• More → Settings → Show medication name on/off

If you generally do not receive reminders or these are only sent when the app is open, this is mainly due to the following wrong settings:

iOS

• Allow mediteo to send notification:  iOS settings → mediteo → Notifications → Allow notifications → On 
• Allow mediteo to send notifications always and immediately: iOS settings → mediteo → Notifications → Allow Critical Alerts → On 
• For sound:
  • Activate the sound in the mediteo settings:
    • More → Settings → Sound for notifications → On
  • Turn ringtone and notification sounds in the iOS settings loud enough and deactivate “Silent mode” (toggle button on the side of the device).
• Deactivate “Do not disturb” in the iOS settings or activate the critical alerts in mediteo: 
  • More → Settings → Critical alerts → On

Android

Battery Optimization causes notifications to not always work. Should you use a Samsung or Huawei, this is probably the reason. Unfortunately these systems are very different, so that we cannot describe exactly where the option is located. Important: on every Android there are at least 2 settings, and mostly some which cannot be managed in mediteo. Not all these steps have to apply for your Android:

• Allow mediteo to send reminders. To do this, search for mediteo in the Android settings.
• Allow mediteo to run in the background. Search in the battery settings of the Android settings for “Allow in the background” or “Always allow”.
• Deactivate battery optimization for mediteo. Search in the Android settings for “Battery performance optimization” or “Batstery optimization”
• Deactivate data saving for mediteo. Search in the Android settings for “Unlimited data access” or “Data saving mode”.
• Deactivate “Do not disturb” in the Android settings.
• For sound: activate it on mediteo under settings.
• For sound: turn ringtone and notification sounds loud enough in the Android settings and deactivate “Silent mode”

Specifically for Samsung:

• Check Autostart Management (mediteo should be active).
• Check Battery Performance Optimization in the battery settings (mediteo should be deactivated).
• Check Unsupervised Apps in the battery settings (mediteo should be listed there).

Specifically for Huawei:

• Check Manage automatically in the battery or start settings (mediteo should be deactivated)
• Check Protected App in the battery or energy settings (mediteo should be active)
• Check App optimization in the apps settings (mediteo should ignore this).

Specifically for Xiaomi:

• Check Autostart (mediteo should be active)
• Check Energy Saving Mode in the apps settings (mediteo should be deactivated).
• Check Use adaptive Battery in the battery settings (mediteo should be deactivated).

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

If you think you receive too many reminders, check the following steps:

• If you receive reminders about treatments which are not planned, verify whether they are marked on the daily. It may be possible that you snoozed or added them or that the therapy plan was set up incorrectly.

Moreover, the following applies to Android devices:

• If you do not react to the first reminder, you will receive another one 10 minutes later. This way we want to help you to always remember your daily plan on time.
• If you receive more than two reminders, check your settings for recurring reminders:
  • More → Settings → Reminders → Recurring reminders
• If you always completely close mediteo (instead of only letting the app run in the background), it is possible that the second reminder had not been removed fast enough and therefore appears 10 minutes later, even though you had already reacted to the first reminder.

Moreover, the following applies to iOS devices:

• Check your settings for recurring reminders:
  • More → Settings → Reminders → Recurring reminders

If you think you do not receive enough reminders, check the following settings:

• If you do not always receive intake reminders which are planned, please verify whether they are marked on the Daily. It may be possible that you snoozed or removed them or that the therapy plan was set up incorrectly.
• Depending on different system settings (not on mediteo), reminders are grouped together. Then you will only be shown a stack.
• Depending on system settings (not on mediteo), reminders are removed from the notification center when you open mediteo.

Moreover, the following applies to iOS devices:

• If you always only close mediteo completely (instead of letting the app run in the background) and never open it, it may be possible that reminders cannot be planned on time.

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

No, all reminders are stored on mediteo. As long as you granted mediteo the access to your notifications (iOS) or the authorization to ignore your battery optimization (Android), you will also receive reminders when the app is closed or you are not connected to the internet.

mediteo sends you different reminders depending on different settings, which open the app on the right page when you tap on it. Moreover, most of the reminders offer direct actions which are frequently used. The following is a detailed explanation of how reminders work for iOS and Android operating systems.

iOS:

Intake reminder:

• For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time.
• You can confirm the intake directly through direct action (press and hold on the notification or swipe it to the left and then select the desired option) or you can postpone it through the snooze function.

Recurring reminders: 

• These reminders appear when an intake or reminder has not yet been confirmed.
• Up to and including version 4.9.0: If you do not confirm the reminder within 10 minutes, you will receive a second reminder once.
• Up to version 4.10.0: If you would like to receive additional notifications in case you have pending entries (e.g. an unconfirmed intake), you can edit the following in the settings: 
  • More → Settings → Reminders → Recurring reminders → Only intakes OR All entries (not only intake reminders but also measurement and appointment reminders). 
  • If there are any pending entries in mediteo, you will receive through this function additional notifications after 10, 30, 60, 100 and 150 minutes since the second reminder was received.

Refill reminder:

• If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
• You can open the current supply through direct action or temporarily turn off further reminders for that supply.

Appointment reminder:

• You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.

Measurement reminder:

• For every measurement on the Daily you will receive a reminder at the set time. 

Android:

Intake reminder:

• For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time. If you do not confirm the reminder within 10 minutes, you will receive a second reminder once.
• You can confirm the intake directly through direct action or you can postpone it through the snooze function.

Recurring reminders: 

• These reminders appear if an intake or reminder has not yet been marked as taken on mediteo even after the additional reminder 10 minutes later. 
• Up to version 4.7.0: If you would like to receive additional notifications in case you have pending entries (e.g. an unconfirmed intake), you can edit the following in the settings: 
  • More → Settings → Reminders → Recurring reminders → Only intakes OR All entries (not only intake reminders but also measurement and appointment reminders). 
  • If there are pending entries in mediteo, you will receive additional notifications after the second reminder approximately every 30 minutes and up to a maximum of 12 hours.
  • Please note that using this function leads to a higher battery consumption for some devices. 

Refill reminder:

• If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
• You can open the current supply through direct action or temporarily turn off further reminders for that supply.

Appointment reminder:

• You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.

Measurement reminder:

• For every measurement on the Daily you will receive a reminder at the set time. 

Updates: 

• With this type of notification we want to inform you about important topics, such as security updates that you should promptly activate on mediteo.