mediteo suggests app features and contents which might be useful for you in the section “More” in “My news”. In addition, notifications and banners will inform you about news which might be of interest to you. It is possible to activate and deactivate these notifications. 

Activate/deactivate notifications about news you have received:

• More → Settings → News type → On/Off

Please read the FAQs in the section “valuable information” to find out why you receive certain news in mediteo. 

mediteo does not currently offer any specific app for Smart Watches. You can however receive reminders on the AppleWatch and directly confirm your intakes. You have to grant the authorizations on your WatchApp, not on mediteo. (More information about this on the Apple website https://support.apple.com/guide/watch/welcome/watchos) 

Currently, reminders always pop up at the same local time of the day. This means that your morning intake at 9:00 pops up in New York at 9:00 local time as well. Please verify your times and their accuracy.

mediteo uses a short and discreet sound for all reminders. However, you can customize this.

<br>Changing the volume:

• The volume is not managed by mediteo, but by your smartphone.
• So make sure not to turn off the sound on your smartphone or set your smartphone to silent or do-not-disturb mode.

<br>Enabling/disabling certain notifications:

<br>iOS:

• More → Settings → Reminders → Notification sound on/off

<br>Android:

• More → Settings → Reminders → Notifications → Adjust → Activate/deactivate reminders

<br>Change notification sound:

<br>iOS:

• More → Settings → Reminders → Sound → Select new sound

<br>Android:

• More → Settings → Reminders → Notifications → Adjust → Select Reminder Type → Sound

mediteo shows by default the names of the medication in the reminder so that you save time and effort. This way you will receive all information without having to open the app. If you are more concerned about privacy, you can of course customize this:

Show/Hide:

• More → Settings → Show medication name on/off

<br>Android

<br>If you generally do not receive notifications or these are only sent when the app is open, this is mainly due to the following wrong settings:

In order to reliably receive notifications on your Android device, you must allow mediteo to run in the background. This permission is requested the first time the app is opened. Depending on the brand of your Android device, different settings may be required to enable you to receive notifications regularly. Below you will find a list of the most common device brands. Please note that the instructions described here may change over time. For the latest information, please refer to the producer’s instructions for your device.

<br>Huawei

<br>

• Allow mediteo to send reminders: Device settings → Notifications → mediteo →
  • Allow notifications → on
  • Notification type → Allow notifications → on
  •  Notification type → Banner → on
  •  Notification type → Lock screen notifications → on
    
• Allow mediteo to run in the background: Device settings → Battery → App launch → mediteo → off → Manage manually
  • Auto-launch → on
  • Secondary launch → on
  • Run in background → on
    
• Deactivate battery optimization for mediteo: Device settings → Apps → Settings → Special app access → Ignore battery optimization → mediteo → Allow
• Activate background data for mediteo: Device  settings → Apps → mediteo → Data usage → Background data → on
• Deactivate data saving for mediteo: Device settings → Wireless & networks → Data saver → mediteo → off
• Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Do not disturb → off

<br>For sound:

• Enable sound for reminders from mediteo: more → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that it is “on” and that the importance is set on “Urgent” or “High”. Lastly, check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
• Set ringing and notification tones loud enough in device settings and disable “Silent”.

<br>Samsung

<br>

• Allow mediteo to send reminders: Device settings → Notifications → mediteo → on
• Deactivate battery optimization for mediteo:
  • Device settings → Battery and device care → Battery → Background usage limits → Never sleeping apps → Add mediteo → Add
  • Device settings  → Apps → Three dots menu top right  → Special access → Optimise battery usage → mediteo → off
• Activate background data usage for mediteo:  Device settings → Apps → mediteo  → Mobile data → Allow background data usage → on
• Deactivate data saving for mediteo: Device settings → Apps → mediteo → Mobile data → Allow data usage while Data saver is on → off
• Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Do not disturb → off

<br>For sound:

• Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that it is “on” and that the importance is set on “Urgent” or “High”. Lastly, check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
• Set ringtones and notification tones loud enough in device settings and disable “Silent”.

<br>Xiaomi (VARIATIONS ARE POSSIBLE)

<br>

• Allow mediteo to send reminders: Device settings → Notifications → mediteo → on
• Deactivate battery optimization for mediteo:
• Device settings → Apps → Permissions  → Autostart → mediteo →  on
• Device settings → Battery and performance → Battery →  Battery Optimization →  mediteo → No restrictions
• Activate background data usage for mediteo: Device Security → Data usage → Data usage stats → mediteo → Allow background data usage → on
• Deactivate data saving for mediteo: Device settings → Apps → Manage apps → mediteo → Restrict data usage → off
• Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Silent mode/Do not disturb → off

<br>For sound:

• Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
• Set ringtones and notification tones loud enough in the device settings and disable “Silent”.

<br>Independently of device brand:

<br>

• Allow mediteo to send reminders: Android settings → Notifications → App settings → All apps → mediteo → on
• Deactivate battery optimization for mediteo: Android settings → Apps & Notifications → Expand → Special app access → Optimize battery usage → All apps → mediteo →  off
• Activate background data for mediteo: Android settings → Wireless & networks → Mobile data → App data usage → mediteo → Background data usage → on
• Deactivate data saving for mediteo: Device settings → Network and Internet → Data saver Unrestricted data → mediteo → on
• Deactivate “Do not disturb”: Android settings → Sounds & Vibration → Do not disturb → off

<br>For sound:

• Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that “Show notifications” is on and that “Standard” is selected.
• For older versions of mediteo: more → Settings → Reminders → Notification sound → on
• Set ringtones and notification tones loud enough in Android settings and disable “Silent”.

<br>iOS

<br>

• Allow mediteo to send notification:  iOS settings → mediteo → Notifications → Allow notifications → On 
• Allow mediteo to send notifications always and immediately: iOS settings → mediteo → Notifications → Allow Critical Alerts → On 
• Activate the critical alerts in mediteo:  More → Settings → Reminders → Critical alerts → On
• Deactivate “Do not disturb” in the iOS settings

For sound:

• Activate the sound in the mediteo settings: More → Settings → Reminders → Sound for notifications → On
• Turn ringtone and notification sounds in the iOS settings loud enough and deactivate “Silent mode” (toggle button on the side of the device).

<br>Further possibilities

<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected], specifying your exact device model. 

<br>If you think you receive too many reminders, check the following steps:

• Check the settings for recurring reminders:
  • More → Settings → Reminders → Recurring reminders 
• If you receive reminders about treatments which are not planned, verify whether they are marked on the daily. It may be possible that you snoozed or added them or that the therapy plan was set up incorrectly.

<br>Moreover, the following applies to Android devices:

• If you do not react to the first reminder, you will receive another one 10 minutes later. This way we want to help you to always remember your daily plan on time.
• If you always completely close mediteo (instead of only letting the app run in the background), it is possible that the second reminder had not been removed fast enough and therefore appears 10 minutes later, even though you had already reacted to the first reminder.

<br>If you think you do not receive enough reminders, check the following settings:

• If you do not always receive intake reminders which are planned, please verify whether they are marked on the Daily. It may be possible that you snoozed or removed them or that the therapy plan was set up incorrectly.
• Depending on different system settings (not on mediteo), reminders are grouped together. Then you will only be shown a stack.
• Depending on system settings (not on mediteo), reminders are removed from the notification center when you open mediteo.
• If your device is turned off when you are supposed to receive a reminder and you turn it back on later (usually after an hour or more), you will no longer receive the notification in question.

<br>Moreover, the following applies to iOS devices:

• If you always only close mediteo completely (instead of letting the app run in the background) and never open it, it may be possible that reminders cannot be planned on time.

<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

No, all reminders are stored on mediteo. As long as you granted mediteo the access to your notifications (iOS) or the authorization to ignore your battery optimization (Android), you will also receive reminders when the app is closed or you are not connected to the internet.

mediteo sends you different reminders depending on different settings, which open the app on the right page when you tap on it. Moreover, most of the reminders offer direct actions which are frequently used. The following is a detailed explanation of how reminders work for iOS and Android operating systems.

<br>iOS:

<br>Intake reminder:

• For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time.
• You can confirm the intake directly through direct action (press and hold on the notification or swipe it to the left and then select the desired option) or you can postpone it through the snooze function.

<br>Recurring reminders:

• These reminders appear when an intake or reminder has not yet been confirmed.
• More → Settings → Reminders → Recurring Reminders → Only intakes OR All intakes (for intake reminders incl. measurement reminders and appointment reminders).
• In addition, you have the option to select how many recurring reminders you would like to receive.

<br>Group reminders:

• If you have more than one intake scheduled for the same time, you have the option of receiving only one reminder rather than several. You can enable group reminders in the settings:
  • More → Settings → Reminders → Group reminders → on

<br>Refill reminder:

• If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
• You can open the current supply through direct action or temporarily turn off further reminders for that supply.

<br>Appointment reminder:

• You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.

<br>Measurement reminder:

• For every measurement on the Daily you will receive a reminder at the set time. 

<br>Android:

<br>Intake reminder:

• For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time. If you do not confirm the reminder within 10 minutes, you will receive a second reminder once.
• You can confirm the intake directly through direct action or you can postpone it through the snooze function.

<br>Recurring reminders:

• These reminders appear if an intake or reminder has not yet been marked as done.

More → Settings → Reminders → Recurring reminders → Only intakes OR All intakes (for intake reminders incl. measurement reminders and appointment reminders).
In addition, you have the option to select how many recurring reminders you would like to receive.
Please note that this setting increases battery consumption on some devices.

<br>Group reminders:

• If you have more than one intake scheduled for the same time, you have the option of receiving only one reminder rather than several. You can enable group reminders in the settings:
  • More → Settings → Reminders → Group reminders → on

<br>Refill reminder:

• If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
• You can open the current supply through direct action or temporarily turn off further reminders for that supply.

<br>Appointment reminder:

• You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.

<br>Measurement reminder:

• For every measurement on the Daily you will receive a reminder at the set time. 

<br>Updates: 

• With this type of notification we want to inform you about important topics, such as security updates that you should promptly activate on mediteo.