If you are generally unable to log in, this may be due to several reasons:

• Your account creation has not been completed. You should have received an email to complete the process.
• Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
• You have no internet connection. Please restore it.
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If the synchronization always fails, this may be due to several reasons:

• Your password is stored incorrectly or has been changed. Log out once and log in again.
• You have no internet connection. Please restore it.
• You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If you are not kept signed in, this is due to one of these two reasons:

• Your device is not protected: for security reasons we cannot save your password. You should therefore protect your device with password, pattern, Touch ID, Face ID or similar.
• You use two-factor authentication for your CGM LIFE Account: for security reasons we cannot save the second factor. It is therefore currently recommended to log out and only log in temporarily for your synchronization.

You cannot directly change your password in mediteo. You can change it directly on CGM LIFE (https://de.cgmlife.com/accountportal/login).If you forgot your password you can also reset it there. If however you had not created a SUPER-PIN, no one will be able to access the data for security reasons and you will at most be able to reset the whole account. 

If you are logged in with an account (CGM LIFE or AMK), a backup will automatically be created at regular intervals. You can change this setting as desired. A backup is a copy of all data. Currently only iOS backups can be restored on iOS and only Android backups can be restored on Android.

Create:

• More → Settings → Backup→ Create

Restore:

• More → Settings → Backup → Restore → Select backup

Your account is stored in the profile section in mediteo. Currently you can only be logged in with one account at a time.

Log in:

• “Profile” symbol (top left) → Connect → Insert data → Log in

Log out:

• “Profile” symbol (top left) → “Log out” symbol (top right)

Your account is stored in the profile section in mediteo. If you have an account, this will be used automatically as profile.

Create:

• “Profile” symbol (top left) → Register → Fill out the form

Edit:

• “Profile” symbol (top left) → Profile → Edit symbol (top right) → Modify the data in the profile → Save

Delete:

• This is unfortunately not directly possible in mediteo. Simply send us an email to [email protected] with your CGM LIFE ID (e-mail address), the birthday you used in your account and the request to delete your account.

If you take part in the ARZNEIMITTELKONTO (AMK) NRW project, you can use mediteo to easily access your personal Arzneimittelkonto. To do this, log in with your AMK credentials on the Welcome page or Profile page. All treatments prescribed by your family doctor will automatically be assigned to your account, as well as all treatments prescribed by specialists or handed out by pharmacists to whom you granted access to your account.

On the profile page you have the possibility to specify your name and birthday and upload a profile picture. If you logged in with an account, this will be used for your profile information.

Create:

• An empty profile will automatically be created for you. You cannot currently add any further profiles.

Edit (if not logged in):

• “Profile” symbol (top left) → “Edit” symbol (top right)

Delete:

• The profile itself cannot be deleted. You can of course delete the data. If you delete mediteo, your profile will also be deleted.

If you are logged in with an account (CGM LIFE or AMK), the synchronization takes place automatically at regular intervals or whenever you restart mediteo. You can also manually start the synchronization (on the page Treatments → Scroll all the way to the top → Pull down to refresh).

 

Please note that only treatments, profile and network can currently be synchronized. All personal data about intakes and measurements will remain on the device. We suggest that you pick a device on which you manage your intakes and measurements.

 

In case complete synchronization is a function which you think cannot be missing, let us know by sending us a message through the Contact Us form in the app or to [email protected].

CGM is an electronic health record, in which your medical data is saved cryptographically, so that only you can access it.

The user is not required to create a specific mediteo account, but can use mediteo in combination with this electronic health record.

The advantage of connecting mediteo with your CGM LIFE account is that medication prescribed by participating doctors or handed out by participating pharmacists is directly shown in mediteo, so that it takes just one click to set up the corresponding reminders. In addition, you can keep track of your medication on several devices and access your data in case you lose your device or buy a new one – all this without any compromise on your privac

No, you neither have to create an account, nor specify any personal data in your profile. The profile section allows you however to personalize mediteo. An account has also further advantages such as synchronization and backup.

 

In both cases, no personal data from your account or profile will of course be stored in mediteo.