If you are generally unable to log in, this may be due to several reasons:

• Your account creation has not been completed. You should have received an email to complete the process.
• Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
• You have no internet connection. Please restore it.
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

<br>If the synchronization always fails, this may be due to several reasons:

• Your password is stored incorrectly or has been changed. Log out once and log in again.
• You have no internet connection. Please restore it.
• You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

For security reasons, you have to log in regularly to your CGM LIFE account. By default, you will need to log in once a day. If you prefer, you can activate the option “Keep me signed in for 30 days”, so that you will need to enter your password only once every 30 days. This is how it works: 

<br>

• When logging in, enter your e-mail address (CGM LIFE ID) and your password
• Tick the box “Stay logged in for 30 days”
• Tap on “Log in”

<br>This option only works if your device is protected with a password, pattern, Touch ID or Face ID. If your device is not protected yet, please set up a protection in your device’s settings. 

If you can access your CGM LIFE account with your current password, but want to change your password:

• When you are logged in using your CGM LIFE account → “Profile” icon (top left) → CGM LIFE Security Settings → Change Password

<br>If you have forgotten your password and want to reset it:

• “Profile” icon (top left) → Connect → Enter email address → “Forgot password “
• Depending on which access protection you have selected in advance, you may also be asked for a super pin (highest protection).
• Afterwards, you will receive a password change link to the specified e-mail address. If you have set a security question in advance, you must answer it.
• If you are asked for a SUPER PIN, use the highest security protection. However, if you do not have it (anymore), it is not possible for anyone to access the data for security reasons. To still be able to use your CGM LIFE ID, your account must be reset. Please note that this will result in the loss of all medical data. To do this, tap “I do not have a SUPER PIN or I forgot it”, enter your CGM LIFE ID (email address) and then tap “Continue”. CGM LIFE will send you an email. Finally, follow the instructions in the email for resetting your CGM LIFE ID.

If you are logged in with an account (CGM LIFE or AMK), a backup will automatically be created at regular intervals. You can change this setting as desired. A backup is a copy of all data. Currently only iOS backups can be restored on iOS and only Android backups can be restored on Android.

<br>Create:

• More → Settings → Backup→ Create

<br>Restore:

• More → Settings → Backup → Restore → Select backup

Your account is stored in the profile section in mediteo. Currently you can only be logged in with one account at a time.

<br>Log in:

• “Profile” symbol (top left) → Connect → Insert data → Log in

<br>Log out:

• “Profile” symbol (top left) → “Log out” symbol (top right)

You can manage your CGM LIFE account directly in the “Profile” section of mediteo. If you have a CGM LIFE account, your data (e.g. name, date of birth, …) will be transferred to your profile in mediteo.

<br>Create:

• “Profile” symbol (top left) → Register → Fill out the form → You will receive an email from CGM LIFE → Click on the confirmation link to create your account → Back to your mediteo profile → Connect to CGM LIFE → Enter your access data → Log in

<br>Edit personal data:

• “Profile” symbol (top left) → Profile → Edit symbol (top right) → Edit the data in the profile → Save

<br>Edit e-mail address: 

• Starting from version 4.11.0, if you are logged in to your CGM LIFE account → “Profile” symbol (top left) → CGM LIFE security settings → Change e-mail address / CGM LIFE ID

<br>Delete

• If you are logged in with your CGM LIFE account → “Profile” icon (top left) → CGM LIFE Security Settings → Delete CGM LIFE ID

• If you experience difficulties connecting to your account or can no longer log in, please email us at [email protected] with your CGM LIFE ID (email address), as well as the date of birth you used in your account and a request to delete your account. CGM LIFE will notify you when your account has been deleted.

Please note that deleting your CGM LIFE account will delete all data stored in CGM LIFE. This also applies to data stored using other apps that use CGM LIFE (e.g. Clickdoc).

If you take part in the ARZNEIMITTELKONTO (AMK) NRW project, you can use mediteo to easily access your personal Arzneimittelkonto. To do this, log in with your AMK credentials on the Welcome page or Profile page. All treatments prescribed by your family doctor will automatically be assigned to your account, as well as all treatments prescribed by specialists or handed out by pharmacists to whom you granted access to your account.

On the profile page you have the possibility to specify your name and birthday and upload a profile picture. If you logged in with an account, this will be used for your profile information.

<br>Create:

• An empty profile will automatically be created for you. You cannot currently add any further profiles.

<br>Edit (if not logged in):

• “Profile” symbol (top left) → “Edit” symbol (top right)

<br>Delete:

• The profile itself cannot be deleted. You can of course delete the data. If you delete mediteo, your profile will also be deleted.

If you are logged in with an account (CGM LIFE or AMK), the synchronization takes place automatically at regular intervals or whenever you restart mediteo. You can also initiate the synchronization manually (on the page Treatments → Scroll all the way to the top → Pull down to refresh).

<br>Please note that at this time only the medication, the measurements, the profile and the network (your contacts) are synchronized. All personal data on intakes will remain on the device. Therefore, we recommend that you choose a device on which you will manage your intakes.

<br>In case complete synchronization is a necessary function for you, let us know by sending us a message through the Contact Us form in the app or to [email protected]

CGM is an electronic health record, in which your medical data is saved cryptographically, so that only you can access it.

<br>The user is not required to create a specific mediteo account, but can use mediteo in combination with this electronic health record.

<br>The advantage of connecting mediteo to your CGM LIFE account is that medications prescribed by contributing physicians or dispensed by contributing pharmacists are displayed directly in mediteo, so you can be reminded to take them with one click. You can also keep track of your medications, your measurements, and your network contacts on multiple devices, and retrieve your previous data if you lose your smartphone or buy a new one — all without compromising your privacy.

No, you neither have to create an account, nor specify any personal data in your profile. The profile section allows you however to personalize mediteo. An account has also further advantages such as synchronization and backup.

<br>In both cases, no personal data from your account or profile will of course be stored in mediteo.