This section will help you if you do not receive any messages or reminders from mediteo. You should check the following options.

1) Make sure mediteo can send messages with sound.

2) Make sure mediteo is allowed to send messages.

3) Further steps

If none of the above points make your notifications work again, feel free to contact us at [email protected].

Unfortunately the synchronization functionality is limited at present. If you have an electronic health record in CGM LIFE or an ARZNEIMITTELKONTO (AMK) NRW, you can connect mediteo with this account and use it to synchronize your medication list across several devices (e.g. tablet and smartphone). However, your marked intakes and measurements will not be synchronized. Therefore we recommend that you choose one device to track your intakes. Our team is working hard on providing access to all your data from several devices. In case this is a feature you don’t want to miss, please let us know by sending a message via the contact form in the app or [email protected].

Starting from version 3.0.0 mediteo automatically marks your intakes as “missed” if you do not mark them as “taken” or “skipped” within one hour of the scheduled intake time. This will allow you to get a clearer view of the medication you took or did not take. If you actually took your medication and just forgot to document this in mediteo, you can confirm your intakes in retrospective by tapping the exclamation mark. You will then be able to indicate when you took your medication.

iOS: In order to print the list of your medications or export it as a pdf, go to the “Treatments” page and tap “Options” in the top right corner. Tap “Select all medications” to choose all your medications, or tap “Select medication” and tap on individual treatment cards to print or export only specific medications from your list. Tap “Print” in the bottom bar and choose a printer from the list of available devices. You will receive an overview of your current medications, their intake schemes, and dosage.
If you select “Export” instead of “Print” in the bottom bar, in the next step you will be asked to set a password. This password is used to encrypt the pdf document with your medication list in order to protect your sensitive medical data. The password can be up to 32 characters long and may contain letters, numbers and some special characters. Once you have entered your password, tap “Create” and choose whether to save your document on your device, or send it via email, etc. To open the document after it has been saved or sent, you will need to enter your password again.

Android: In order to print the list of your medications or export it as a pdf, go to the “Treatments” page and tap “…” in the top right corner. Tap “Select all medications” to choose all your medications, or tap “Select medication” and tap on individual treatment cards to print or export only specific medications from your list. Tap the printer icon in the top bar and choose a printer from the list of available devices. You will receive an overview of your current medications, their intake schemes, and dosage.
If you select the share icon (a lying down “V” with circles on each end) instead of the printer icon from the top bar, in the next step you will be asked to set a password. This password is used to encrypt the pdf document with your medication list in order to protect your sensitive medical data. The password can be up to 32 characters long and may contain letters, numbers and some special characters. Once you have entered your password, tap “Create” and choose whether to save your document on your device, or send it via email, etc. To open the document after it has been saved or sent, you will need to enter your password again.

If you are using mediteo without an account, press the profile icon in the top left corner which you can find on each page. Then press the edit icon in the top right corner of the profile page to change your profile data. If you are logged in with your CGM LIFE account, you can only change your profile data online e.g. at https://app.mediteo.com/en/login.

No, mediteo is not able to make a diagnosis or give advice about medication and dosage. We recommend to contact your doctor or pharmacist if you have any doubts about your therapy.

At present unfortunately only medication data can be synchronized via CGM LIFE. However, we are already working on extending the synchronization to other data.

You can change a measurement you previously entered by tapping the entry in the list on the “My Diary” page and changing the data. Then tap “Done”.

In order to delete a measurement value, go to the “My Diary” page and swipe the entry you would like to delete to the left. Tap “Delete” and confirm this action. Your measurement will then be deleted from your list and from the graph.

You can review your measurements of the past 7 days on the “My Diary” page as an entry in your list and on the graph. To review a different type of measurement (e.g. blood sugar level instead of blood pressure), tap the drop down menu on the “My Diary” page and select the respective measurement from the list.

In order to add a new measurement value, tap the “+” button either on the Daily page (and then select measurements) or on the Diary page. Select the measurement for which you would like to add a value from the list and enter your data. After that tap on “Done”. You can now review your measurement on the list of entries and on the graph on the “My Diary” page.

There are several ways to remove a treatment from your list of current treatments: if you tap the card of the treatment on the Treatment page, then on the following page you will be able to stop your treatment by tapping “Stop medication”. This will remove the medication from your treatment list. On Android you can tap “…” in the top right corner of the Treatment page or hold down on the treatment card to mark a treatment and then remove it from your list by tapping “Stop medication” in the top right corner. On iOS you can move the card of the corresponding medication on the Treatment page to the left and confirm this action by tapping “Stop”.
When you remove a treatment all future reminders are automatically deleted. All marked intakes remain in your calendar and you can review your stopped medication on the History tab of the Treatment page.

At present your intakes always appear at the same local time. This means your morning intake at 9am will also appear in New York at 9am local time. Hence please check whether your intake times are correct. In future we would like to provide you with the option to choose whether you would like to adjust your intake times to the new time zone or leave them as they are.

If you do not react to the first reminder, we schedule a second one 10 minutes later. This way we want to help you to take your medications on time.

No, mediteo is free of charge.

If you are participating in the ARZNEIMITTELKONTO NRW project, you can use mediteo to easily access your Arzneimittelkonto. For this purpose log in to your account from the Welcome page or the Profile page using your AMK NRW credentials. All treatments prescribed by your doctor will automatically appear in your account, as well as the treatments prescribed by specialists or dispensed by pharmacists who you granted access to your account.

To disconnect your CGM LIFE account from mediteo tap the logout icon in the top right corner of the Profile page and continue using mediteo without synchronization.

The synchronization of your medication data with your CGM LIFE account takes place automatically at regular intervals or when you restart mediteo. You can also manually start the synchronization if you go to the top of the Treatments page and then pull down the page.

If you do not have a CGM LIFE account yet you can easily register for it in mediteo. Tap the CGM LIFE option on the Welcome screen or on the Profile page and then tap “Register”. You will then be guided through the necessary steps for registration.

CGM LIFE is an electronic health record, in which your encrypted medication data can be saved so that only you can access them. In order to connect mediteo with your CGM LIFE account, tap the CGM LIFE option on the Welcome page or on your Profile page and enter your CGM LIFE credentials.
The advantage of connecting mediteo with your CGM LIFE account is that medication prescribed by participating doctors or handed out by participating pharmacists can directly be shown in mediteo so that it only takes one click to set up reminders for them. In addition, you can keep track of your medication on several devices and access your data in case you lose your device or buy a new one.

With mediteo you always have important information about your treatments readily available. Tap on the treatment card on the Treatments page and then on the tab “Package” followed by the section “Leaflet” to review important advice on taking the medication, interactions and side effects.

If you add a treatment which has the same active ingredient or the same class of active ingredient as a treatment that is already in your list, this will be shown as a warning while you are adding the treatment. On the Treatments page, the two treatments will be marked with a red icon showing two overlapping rectangles. With this icon, mediteo wants to indicate double medication so that the next time you see your doctor you can clarify whether there is a risk of overdose. Please ask your doctor or pharmacist whether these warnings are relevant to you!

You can easily scan the QR code on your Bundesmedikationsplan and set up the reminders for the treatments it contains with one click. You can access the scanner by clicking the “+” icon on the Treatments page and then tapping the barcode symbol in the top right corner of the following page.

Since 1 October 2016 you are entitled to receive a Bundesmedikationsplan if you take or apply at least three treatments with a systemic effect that are paid by the public health insurance at the same time. The application needs to be intended to last for at least 28 days. The BMP can be handed out to you by your doctor or pharmacist. Ideally it should comprise all prescription drugs as well as self-medication. It lists the active substance, dosage, the reason and advice for the intake. In addition, the paper plan has a barcode, which contains the all its information in digital form and enables scanning and updating it in the doctors’ practice, in pharmacies and hospitals.

This section will help you if you do not get any notifications or reminders from mediteo for Android. You should check the following options

1) Make sure mediteo can send messages with sound.

2) Make sure mediteo is allowed to send messages.

3) Vendor specific options

Depending on the vendor, different functions are used that can influence mediteo’s notifications and messages. Therefore, you must put mediteo on the list of apps that are allowed to ignore these features (sometimes called white lists).

If your vendor is not in the following list, we recommend looking for administrative or optimization settings in the following categories.

3.1) Samsung

3.2) Sony

3.3) Xiaomi

3.4) Huawei

3.5. Asus

3.6) Motorola

3.7) OnePlus

4) Further steps

If you still experience problems after all those steps, feel free to contact us via [email protected]

mediteo uses a default sound for the notifications. To change it, navigate to the “More” page and tap “Settings”. You now have the possibility to switch the sound for your notifications on or off by moving the toggle button in the “Ringtone” section. You can also choose a different sound from a list by tapping the “Ringtone” field.

Yes, you can change the dosage for each intake. For this purpose, tap the intake card on the Daily page and then tap “…”. After that select “Change dosage”.

To change the data for your treatments (e.g. if you would like to change the intake times), tap on the treatment card of the medication on the Treatments page. On the following page you can tap on the different fields and change all your data.

If you have set up the refill reminder (see “How do I set up refill reminders for my medication”), there are several possibilities to indicate that you have refilled your treatment:

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