Available from iOS 4.6.0 and Android 4.6.0

Quizzes in the section Did you know …? are assigned to different levels of difficulty (indicated by the number of stars). You always have to answer the easier questions on a topic before the complex content can be unlocked.

In addition, our medical team is constantly working to expand this area with new topics. It is therefore possible for quizzes to be added, changed, or removed over time. Do you think that an important area is missing or do you have ideas about which topics our doctors should put together for you next? Then just write to us at [email protected].

If no quizzes are displayed at all (or the section is completely missing), check your mediteo version and restart the app. If this does not help, please contact us via [email protected].

Available on iOS from version 4.6.0 and on Android from version 4.6.0

A successful therapy also requires understanding. In the “Did you know…?” section we therefore provide useful information about the most common diseases, medication and therapies which was collected and published by our doctors. This knowledge is presented in the form of short quizzes that you can take as often as you like. Your best result will be saved. If you prefer to read only the facts, we also offer informative pages on each topic.

Try the quiz:

• More → Did you know …? → Tap on a topic card → Tap on Quiz

View the information page:

• More → Did you know …? → Swipe a topic to the left → Tap on the info card

Our medical team regularly summarizes for you the current provisions and information on Covid-19 in Germany. You can find this summary online at https://www.mediteo.com/de/blog/informationen-coronavirus/ or directly in the app:

Visit the blog:

• More → Medical information (iOS) / Info on Coronavirus (Android)

This information is only available in German.

The medical device mediteo m+ is currently only available in Germany and only in German.

Please note that your subscription is linked to your Apple ID or your Google account. You pay only once for Android or iOS, no matter how many devices you use. If you want to use mediteo m+ on both operating systems, you will need to buy mediteo m+ twice (iOS and Android).

Please note: simply uninstalling mediteo m+ does not end your subscription on Apple or Google. You will have to unsubscribe separately (see delete the subscription to mediteo m+).

The medical device mediteo m+ is currently only available in Germany and only in German.

You can try mediteo m+ for free for 2 weeks. After that you can choose between two plans:

• Monthly payment for 8,99€ a month
• Three-monthly payment for 23,49€ every 3 months

Exact prices may slightly vary due to Apple or Google and depending on your country.

The medical device mediteo m+ is currently only available in Germany and only in German.

mediteo m+ is an in-app purchase, which you can directly make on mediteo. It is a subscription which is managed automatically from Apple or Google.

Buy:

• “Profile” symbol (top left) → mediteo m+ → Learn more → Support now (or show all subscriptions)

Manage/delete:

• iOS: “Profile” symbol (top left) → mediteo m+ → Change plan
• Android: “Profile” symbol (top left) → mediteo m+ → See details → Manage subscription

You can find further information on Apple (https://support.apple.com/en-gb/HT202023) and Google (https://support.google.com/googleplay/answer/1061913?hl=en).

mediteo m+ is currently only a German medical device. You can use the basic version mediteo in other languages or countries. Unfortunately this does not hold true for the medical device mediteo m+ yet.

The medical device mediteo m+ is currently only available in Germany and only in German.

With the purchase of mediteo m+ you will not only support your health, you will also contribute to the further development of mediteo m+. If you would like to become even more engaged, please send us your ideas for improvement at [email protected] or register as a product tester at [email protected]

The medical device mediteo m+ is currently only available in Germany and only in German.

Through the export symbol on the top right of “My Diary”, you will have the possibility to export your intakes and measurements as a graph or a table. To do this, simply follow the questions in the app. The export automatically summarizes your data and intakes depending on the period, so that you or your doctor can obtain the following information at a glance:

• Development and trends of your measurements
• Divergences from the orientation area (see Orientation area for blood pressure)
• Number of intakes of your medication divided into days
• Medication compliance, separated by treatment

The medical device mediteo m+ is currently only available in Germany and only in German.

You can switch to a dark layout by clicking on More → Settings → “Dark” or “Automatic” display. In the automatic mode mediteo m+ adapts to your smartphone. Please note that the dark mode will only be available starting from iOS 13 and Android 9.

Initially only available on iOS devices.

The medical device mediteo m+ is currently only available in Germany and only in German.

In My Diary you have the possibility to enter goal areas, which are represented in the diagram and the PDF Export.

Create/change/delete:

• (on iOS from version 4.6.0) My Diary →  Choose measurement →  Goal area 

For blood pressure measurements, we also offer our orientation areas based on the age you specified in your profile and on recommendations from European guidelines. These are shown automatically (on iOS before version 4.6.0) or can be activated (on iOS from version 4.6.0). Since there are several factors which can play a role, these areas can differ from your actual target value. The adjustment of blood pressure should always take place individually with your doctor. You will find more information on mediteo m+ by clicking on the banner over the graph.

The medical device mediteo m+ is currently only available in Germany and only in German.

THERAFOX is a separate medical device which is only available in Germany. You can access it through the button at the bottom of your list of treatments (tab “Treatments”). In a THERAFOX check you will receive the following information about the treatments in your therapy plan:

• Duplicates (e.g. two treatments with the same active substance)
• Interactions (e.g. two treatments amplifying or attenuating each other)
• QT interval (e.g. prolonged cardiac rhythm because of several treatments)
• PRISCUS (e.g. potential age-related therapy restrictions)

In addition, you could receive advice on the following topics:

• Intake (e.g. time or dependence on meals)
• Food (e.g. intake restrictions with certain foods)
• Phototoxicity (e.g. sensitivity to sunlight)

Please note: the THERAFOX check can only be carried out with active internet connection and only checks treatments from the database (so no treatments which were added manually through free text).

You can assign your medications from your therapy plan to your contacts (doctors, pharmacies, others) in the network page so that you have them at hand in an organized manner depending on the contact.

Add:

• Network → Select doctor/pharmacy/Other contact → Treatments → Assign treatment → Select Treatment

Edit/delete:

• Network → Select doctor/pharmacy/Other contact → Treatments → Assign treatment → Select/deselect Treatment

Available on Android only starting from version 4.8.0.

Appointments are reminders on the Daily which are assigned to a contact (doctor or others). You can optionally receive reminders and save notes about them.

Add (two possibilities):

• Network → Select doctor/contact → Appointments → Add appointment
• (Only on iOS) Daily → “Plus” symbol (top right) → Appointment → Select doctor/contact

Edit (two possibilities):

• Network → Select doctor/contact → Appointments → Tap on the appointment
• Daily → Tap on the appointment

Delete:

• (Only on iOS) Network → Select doctor/contact → Appointments → Swipe appointment to the left
• (Only on Android) Network → Select doctor/contact → Appointments → Press and hold the appointment → “Bin” symbol (top right)

Through connection to several German databases, we are able to offer you a full-scale contact search in the health sector. Should your doctor or pharmacy be missing, you can add them through “Add anyway”. The data may vary due to relocations, personnel changes or organizational changes. Please contact us at [email protected] if your contact is currently no longer in the database.

You can save your contacts’ data (doctors, pharmacies, others) in the network page and always keep them at hand. You can also mark important contacts as favorites.

Add (the last two steps are only valid for German doctors and pharmacies, since mediteo offers a database of those):

• Network → “Plus” symbol (iOS top right, Android bottom right) → Select type → Insert search term (Name or address) → Select contact (or “Add anyway”)

Mark as favorite (only iOS):

• Network → Select contact → “Star” symbol (top right)

Edit:

• Network → Select contact → “Edit” symbol (top right)

Delete:

• (Only on iOS) Network → Swipe contact to the left
• (Only on Android) Network → Press and hold the contact → “Bin” symbol (top right)

Unfortunately, measurements cannot currently be synchronized. The extension of the synchronization is however already being planned.

mediteo offers you a CSV export. With mediteo m+, a PDF export is also available.

• My Diary → “Export” symbol (top right) → Follow the questions in the app

mediteo allows you to be also reminded of your measurements. These work exactly like the intake reminders.

Activate / Deactivate:

• My Diary → Select measurements (You must at least have a measurement for this value) → Reminders → On/Off → Save

Edit (2 possibilities):

• My Diary → Select measurements  (You must at least have a measurement for this value) → Reminders → Edit settings → Save
• Daily → Tap on the measurement → More → Edit schedule → Edit settings → Save

If you are not able to take your medication at the scheduled time or if you want to reschedule it, you can snooze it as long as necessary.

Snooze (2 possibilities, only for current planned intakes):

• Daily → Tap on the intake → “…” symbol (More) → Snooze for 30 min
• Swipe the reminder of the intake to the left (iOS) or to the bottom (Android) → Snooze for 1 hour

Reschedule (for intakes in the future):

• Daily → Tap on the intake → “…” symbol (More) → Reschedule → Insert the time

We summarize all intakes which are due at the same time. This gives you a better overview and you can select all intakes with a click to mark these all e.g. as taken or to postpone their intake with the Snooze function. As an alternative, you can of course also handle every intake individually by tapping on the corresponding intake card.

mediteo summarizes for you the most important statistics directly on your Daily:

• Weekly success: you can see how many intakes you took according to plan in the last seven days (from yesterday).
• Today’s goal: you can see how many intakes are still planned for today or which one were forgotten, skipped or taken.
• Punctuality: you can see how many intakes you took today within +/- 1 h from your plan.
• Colors on the calendar: you can see if you took all intakes (green) or forgot all intakes (red) on a specific day. A mix of them or skipped intakes (yellow) will also be shown. 

Starting from version 3.0.0, mediteo identifies your intakes automatically as “missed” with a red exclamation point if you do not mark them as “taken” or “skipped” within an hour of the set intake time. This helps you maintain a clear overview on which treatments you took and which you did not. In case you took your medication and only forgot to log this on mediteo, you can of course confirm missed intakes afterwards by tapping on the exclamation mark. This way you can specify when you took your medication.  

mediteo does not currently offer any specific app for Smart Watches. You can however receive reminders on the AppleWatch and directly confirm your intakes. You have to grant the authorizations on your WatchApp, not on mediteo. (More information about this on the Apple website https://support.apple.com/guide/watch/welcome/watchos) 

Currently, reminders always pop up at the same local time of the day. This means that your morning intake at 9:00 pops up in New York at 9:00 local time as well. Please verify your times and their accuracy.

mediteo uses a short, discreet standard sound for all reminders. You can however customize this.

Activate/Deactivate:

• More → Settings → Sound for notifications on/off

Change (sound):

• More → Settings → Ringtone → Choose new ringtone

Change (volume):

• The volume is not managed by mediteo, it is controlled by your smartphone.
• Therefore pay attention not to put your phone on silent mode or to activate the Silent or Do not disturb mode

mediteo shows by default the names of the medication in the reminder so that you save time and effort. This way you will receive all information without having to open the app. If you are more concerned about privacy, you can of course customize this:

Show/Hide:

• More → Settings → Show medication name on/off

If you generally do not receive reminders or these are only sent when the app is open, this is mainly due to the following wrong settings:

iOS

• Allow reminders on mediteo. You can do this in the iOS settings under mediteo.
• Deactivate “Do not disturb” in the iOS settings.
• For sound: activate it in mediteo in the settings.
• For sound: turn ringtone and notification sounds in the iOS settings loud enough and deactivate “Silent mode” (toggle button on the side of the device).

Android

Battery Optimization causes notifications to not always work. Should you use a Samsung or Huawei, this is probably the reason. Unfortunately these systems are very different, so that we cannot describe exactly where the option is located. Important: on every Android there are at least 2 settings, and mostly some which cannot be managed in mediteo. Not all these steps have to apply for your Android:

• Allow mediteo to send reminders. To do this, search for mediteo in the Android settings.
• Allow mediteo to run in the background. Search in the battery settings of the Android settings for “Allow in the background” or “Always allow”.
• Deactivate battery optimization for mediteo. Search in the Android settings for “Battery performance optimization” or “Battery optimization”
• Deactivate data saving for mediteo. Search in the Android settings for “Unlimited data access” or “Data saving mode”.
• Deactivate “Do not disturb” in the Android settings.
• For sound: activate it on mediteo under settings.
• For sound: turn ringtone and notification sounds loud enough in the Android settings and deactivate “Silent mode”

Specifically for Samsung:

• Check Autostart Management (mediteo should be active).
• Check Battery Performance Optimization in the battery settings (mediteo should be deactivated).
• Check Unsupervised Apps in the battery settings (mediteo should be listed there).

Specifically for Huawei:

• Check Manage automatically in the battery or start settings (mediteo should be deactivated)
• Check Protected App in the battery or energy settings (mediteo should be active)
• Check App optimization in the apps settings (mediteo should ignore this)

Specifically for Xiaomi:

• Check Autostart (mediteo should be active)
• Check Energy Saving Mode in the apps settings (mediteo should be deactivated)
• Check Use adaptive Battery in the battery settings (mediteo should be deactivated)

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

If you think you receive too many reminders, check the following settings:

• If you do not react to the first reminder, you will receive another one 10 minutes later. This way we want to help you to always remember your daily plan on time.
• If you always completely close mediteo (instead of only letting the app run in the background), it is possible that the second reminder had not been removed fast enough and therefore appears 10 minutes later, even though you had already reacted to the first reminder.
• If you receive reminders about treatments which are not planned, verify whether they are marked on the daily. It may be possible that you snoozed or added them or that the therapy plan was set up incorrectly.

If you think you do not receive enough reminders, check the following settings:

• Depending on different system settings (not on mediteo), reminders are grouped together. Then you will only be shown a stack.
• If you always only close mediteo completely (instead of letting the app run in the background) and never open it, it may be possible that reminders cannot be planned on time.
• Depending on system settings (not on mediteo), reminders are removed from the notification center when you open mediteo.
• If you do not always receive intake reminders which are planned, please verify whether they are marked on the Daily. It may be possible that you snoozed or removed them or that the therapy plan was set up incorrectly.

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

No, all reminders are stored on mediteo. As long as you granted mediteo the access to your notifications (iOS) or the authorization to ignore your battery optimization (Android), you will also receive reminders when the app is closed or you are not connected to the internet.

mediteo sends you different reminders depending on different settings, which open the app on the right page when you tap on it. Moreover, most of the reminders offer direct actions which are frequently used. You can go to these direct actions by swiping the reminder to the left (iOS) or to the bottom (Android).

Intake reminder:

• For every intake on the Daily you will receive a reminder at the set time. If you do not confirm the reminder within 10 minutes, you will receive a second reminder once.
• You can confirm the intake directly through direct action or you can postpone it through the snooze function.

Refill reminder:

• If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or turn off the reminder, you will receive a reminder again on the following day.
• You can open the current supply through direct action or temporarily turn off further reminders for that supply.

Appointment reminder:

• You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.

Measurement reminder:

• For every measurement on the Daily you will receive a reminder at the set time. If you do not confirm the reminder within ten minutes, you will receive a second reminder once.
• Not available on Android yet.

Updates:

• We will send this kind of notifications regarding important subjects, such as for example a security update which you should promptly activate on mediteo.

When adding or editing your treatments, you can choose any time you prefer. The times in the settings are just standard values which are automatically suggested for medication and when scanning a BMP. If you want to set up different times for your medication, you can just ignore these suggestions.

mediteo offers you a PDF export of your medication plan. To protect medical data from unauthorized access, you can assign a password when creating a PDF.

Print:

• Treatments → “…” symbol (iOS and Android, top right) → Select treatments → Print → Print → Select printer

Export:

• Treatments → “…” symbol (iOS and Android, top right) → Select treatments → Export → Export → Insert password → Generate → Ok → Select storage location

mediteo sends you warning notifications which are shown on the treatments page. The following notifications are possible:

• Red banner “Input required”: you have treatments whose data are incomplete or have been modified.
  → Tap on the banner to view it and complete the missing information or confirm the changes.

• Orange symbol “Duplicate”: you have at least another treatment with a different active substance but the same class of active substance in your list.

• Red symbol “Duplicate”: you have at least another treatment with the same active substance in your list.
  → With these symbols, mediteo wants to warn about duplicate medication. Ask your doctor or pharmacist whether these warnings could be relevant for you!

• Red symbol “Refill”: the remaining supply of this treatment is running low.
  → Refill your supply and enter this information on mediteo in the refill reminder tab of the medication.

mediteo can read the 2D-Barcode on your Bundesmedikationsplan to transfer your data automatically. Versions up to v2.6. are supported.

Add:

• Treatments → “Plus” symbol (iOS top right, Android bottom right) → Scan barcode → Scan BMP → Add

Verify:

• Treatments → BMP → Tap on BMP

Edit/Stop/Delete:

• It is not directly possible to change or delete the BMP itself. Of course you can edit or stop the treatments. The BMP itself (and the 2D-Barcode) will however not be modified.
• If you receive a new BMP you have to stop the treatments from the old one, since there is no connection between BMPs. This means that treatments will appear twice in your list if you don’t stop the medication of the old version.

Since the 1st October 2016 you are entitled to a federal medication plan if you take or use at least three treatments at the same time, the use of which is intended for a period of at least 28 days. The medication plan can be handed out to you from your doctor or pharmacist. It should contain all treatments available on prescription and self-medication. Active substances, dosage, reason for intake, and other indications about the intake are specified there as well.

Moreover, a 2D-bar code is displayed on the printed medication plan. You can scan it in mediteo and transfer all of your treatments safely and easily to the app. 

The package information is called patient information leaflet in mediteo and it is available for most of the medication from our database. Please note that it does not correspond 1:1 to the printed package information.

• Treatments → Tap on medication → Package → Leaflet

The leaflet will also be directly shown when adding a new treatment in the corresponding step.In case of medication added through free text, this step will be skipped and the Package tab will not be available.

mediteo allows you to add information (notes) to a treatment. This information will also be printed when exported and shown in the Daily.
Moreover, pictures can be added as icons. On iOS you can also view these icons as a large image.

Information:

• Treatments → Tap on medication → Information → My notes → Edit text → Done

Add pictures:

• Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Take new photo or select from gallery → Done

Edit pictures:

• Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Tap on photo → Take new photo or select from gallery → Done

Remove pictures:

• Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Tap on photo → Remove photo → Done

You can also modify information and pictures directly in the same way when setting up a new treatment in the corresponding step.

If you are generally unable to log in, this may be due to several reasons:

• Your account creation has not been completed. You should have received an email to complete the process.
• Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
• You have no internet connection. Please restore it.
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If the synchronization always fails, this may be due to several reasons:

• Your password is stored incorrectly or has been changed. Log out once and log in again.
• You have no internet connection. Please restore it.
• You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If you are not kept signed in, this is due to one of these two reasons:

• Your device is not protected: for security reasons we cannot save your password. You should therefore protect your device with password, pattern, Touch ID, Face ID or similar.
• You use two-factor authentication for your CGM LIFE Account: for security reasons we cannot save the second factor. It is therefore currently recommended to log out and only log in temporarily for your synchronization.

You cannot directly change your password in mediteo. You can change it directly on CGM LIFE (https://de.cgmlife.com/accountportal/login).If you forgot your password you can also reset it there. If however you had not created a SUPER-PIN, no one will be able to access the data for security reasons and you will at most be able to reset the whole account. 

If you are logged in with an account (CGM LIFE or AMK), a backup will automatically be created at regular intervals. You can change this setting as desired. A backup is a copy of all data. Currently only iOS backups can be restored on iOS and only Android backups can be restored on Android.

Create:

• More → Settings → Backup→ Create

Restore:

• More → Settings → Backup → Restore → Select backup

The medical device mediteo m+ is currently only available in Germany and only in German.

Yes. All features from the basic version are also available in mediteo m+. Therefore all FAQ entries for the basic version are also valid for mediteo m+.

Your account is stored in the profile section in mediteo. Currently you can only be logged in with one account at a time.

Log in:

• “Profile” symbol (top left) → Connect → Insert data → Log in

Log out:

• “Profile” symbol (top left) → “Log out” symbol (top right)

Your account is stored in the profile section in mediteo. If you have an account, this will be used automatically as profile.

Create:

• “Profile” symbol (top left) → Register → Fill out the form

Edit:

• “Profile” symbol (top left) → Profile → Edit symbol (top right) → Modify the data in the profile → Save

Delete:

• This is unfortunately not directly possible in mediteo. Simply send us an email to [email protected] with your CGM LIFE ID (e-mail address), the birthday you used in your account and the request to delete your account.

If you take part in the ARZNEIMITTELKONTO (AMK) NRW project, you can use mediteo to easily access your personal Arzneimittelkonto. To do this, log in with your AMK credentials on the Welcome page or Profile page. All treatments prescribed by your family doctor will automatically be assigned to your account, as well as all treatments prescribed by specialists or handed out by pharmacists to whom you granted access to your account.

In addition to general security measures like locking your smartphone, you can protect mediteo with an additional authentication. If activated, mediteo will ask for your Touch ID/Face ID/Pin every time you open it.

• More → Settings → Use authentication on/off

On the profile page you have the possibility to specify your name and birthday and upload a profile picture. If you logged in with an account, this will be used for your profile information.

Create:

• An empty profile will automatically be created for you. You cannot currently add any further profiles.

Edit (if not logged in):

• “Profile” symbol (top left) → “Edit” symbol (top right)

Delete:

• The profile itself cannot be deleted. You can of course delete the data. If you delete mediteo, your profile will also be deleted.

No, mediteo can neither make a diagnosis nor give advice about medication and dosage. Should you have any doubts, we recommend that you always contact a doctor or pharmacist.

mediteo allows you to add and monitor a variety of measurements:

 

Add (3 possibilities):

• Daily → “Plus” symbol (top right iOS, bottom right Android) → Measurement → Select measurements → Insert values → Save

• (When the reminder is available) Daily → “Measurement” symbol (on a measurement) → Insert values → Save
• My Diary → “Plus” symbol (top right iOS, bottom right Android) → Measurement → Select measurements → Insert values → Save

Edit:

• My Diary → Select measurements → list → Tap on the value → Edit values → Save

Evaluate:

• My Diary → Select measurements → We automatically show you a diagram of the last 7 days → (Only on Android swipe left/right to see other days)

Delete:

• My Diary → Select measurements → list → Swipe value to the left → Delete → Delete

On mediteo you can add any medication in order to receive the corresponding reminders, monitor your current supply and always keep clear, relevant information quickly at hand at all times.

Add (two possibilities):

• Treatments → “Plus” symbol (iOS top right, Android bottom right) → Insert search term (name, active substances or manufacturer) or scan bar code → Select medication (or “Add anyway”) → Follow the questions in the app
• Daily → “Plus” symbol” (iOS top right, Android bottom right) → New intake → Add new medication → Insert search term (name, active substances or manufacturer) or scan bar code → Select medication (or “Add anyway”) → Follow the questions in the app

Edit (only current medication, two possibilities):

• Daily → Tap on intake → “…” symbol (more) → Change therapy plan → Tap on information which should be changed → Follow the questions in the app
• Treatments → Tap on medication → Tap on information which should be changed → Follow the questions in the app

Stop medication (only current medication, two (iOS three) possibilities):

• Daily → Tap on intake → “…” symbol (more) → Change therapy plan → Stop medication (you may have to scroll) → Stop

• Treatments → Tap on medication → Stop medication (you may have to scroll) → Stop

• Only iOS: Treatments → Swipe medication to the left→ Stop

Delete (only stopped medication):

• iOS: Treatments → Tab “History” → “Select” symbol (top right) → Tap on medication(s) → Hide (you may have to scroll)
• Android (two possibilities): Treatments → Tab “History” →  Press and hold the medication → If needed, select further medication → Hide (you may have to scroll)
  Treatments → Tab “History” → “…” symbol (top right) → Hide a treatment → Select treatment(s) → Hide

No, mediteo and all basic functions are free of charge. You can however purchase (in Germany) the medical device mediteo m+ through in-app purchase.

If you are logged in with an account (CGM LIFE or AMK), the synchronization takes place automatically at regular intervals or whenever you restart mediteo. You can also manually start the synchronization (on the page Treatments → Scroll all the way to the top → Pull down to refresh).

 

Please note that only treatments, profile and network can currently be synchronized. All personal data about intakes and measurements will remain on the device. We suggest that you pick a device on which you manage your intakes and measurements.

 

In case complete synchronization is a function which you think cannot be missing, let us know by sending us a message through the Contact Us form in the app or to [email protected].

CGM is an electronic health record, in which your medical data is saved cryptographically, so that only you can access it.

The user is not required to create a specific mediteo account, but can use mediteo in combination with this electronic health record.

The advantage of connecting mediteo with your CGM LIFE account is that medication prescribed by participating doctors or handed out by participating pharmacists is directly shown in mediteo, so that it takes just one click to set up the corresponding reminders. In addition, you can keep track of your medication on several devices and access your data in case you lose your device or buy a new one – all this without any compromise on your privac

mediteo can remind you to get a new prescription or a new package of your medication. To do this, you have to manage the remaining quantity:

Reminder on/off:

• Treatments → Tap on medication → Refill reminder → Refill reminder on/off

Edit the remaining supply (two possibilities):

• If you receive a refill reminder→ Tap on the reminder → Open → Insert your updated supply → Done
• Treatments→ Tap on medication→ Refill reminder → Insert your updated supply → Done

The supply and the reminder can be directly edited in the same way in the corresponding step when setting up a new treatment.
The remaining supply and the estimated remaining days will be shown on the Detail page of the medication and on the expanded intake card on your daily. The remaining quantity of your medication will automatically be updated as soon as you mark an intake.

Your feedback is crucial to us, as it allows mediteo to be of even greater help in the future. In case you have any questions or suggestions for improvements, or if you encountered a problem, please do not hesitate to contact us via email at [email protected] or through the Contact Us form in the app under More → Contact us → Submit.

We look forward to your feedback!

If you want to get more involved, you can register as a product tester at [email protected]

For data protection reasons, all mediteo data are encrypted. Thus, most backup methods will not work.

Android: System-specific or Google backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup.

 

iOS:  iCloud backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup or the encrypted iTunes backup. When using iTunes, please make sure to set up a Touch ID or PassCode or to use a password when doing a backup. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.

Set up a backup with a CGM LIFE account

To learn how to set up a backup with a CGM LIFE account and restore data on another smartphone, refer to the section “CGM LIFE and AMK” → “How can I create a backup in my account/restore a backup from my account?”

No, you neither have to create an account, nor specify any personal data in your profile. The profile section allows you however to personalize mediteo. An account has also further advantages such as synchronization and backup.

 

In both cases, no personal data from your account or profile will of course be stored in mediteo.

You will find all intakes in your Daily. There you can confirm them, but also edit them individually and adjust the right time and dosage. You can also adjust past intakes afterwards and set future intakes in a flexible way.

Add (two possibilities):

• Daily → “Plus” symbol (iOS top right, Android bottom left) → New intake → Select treatment → Insert data → Add intake
• Only for as needed medication, only iOS: Treatments → Tap on the medication → Add single intake → Insert data → Add intake

Edit (only intakes which are not marked in green):

• Daily → Tap on intake → “…” symbol (More) → Edit this intake → Change dosage → Save

Delete (only intakes which are not marked in green):

• Daily → Tap on intake → “…” symbol (More) → Delete this intake → Delete

Should you receive no suggestions when typing the name of your medication, you have the possibility to add the medication manually. To do this, tap on the option “Add it anyway”, which will directly appear below the search bar. You can also contact us at [email protected] if your medication or the required settings for it are not available. Please note however that we currently have only German and Italian medication in our database.

mediteo allows you to add any kind of treatment. Whether prescribed medication or a simple reminder to drink enough water – this is completely up to you. For the medication saved in our database, we set up an automatic recognition. As soon as you type the name of the medication you want to add, the available hits will be suggested, so that you can easily and quickly choose the right one. You can also of course add your own treatments, if for example they are not available in the database or if they require individual specifications.

There are no limits to the number of treatments you can add.

mediteo offers you a wide range of possibilities. You can enter most of them directly when adding the medication (see How can I add/edit/stop/delete my medication?). You will find a few in the Tab Treatments after adding the treatments.

The following information must be specified:

• Name (with manufacturer and active substances)
• Long-term medication with intake reminder (days, times & quantity) or as needed medication without reminder
• Start and end date of the treatment
• Appearance with form and color

We also offer the following optional possibilities:

• Current supply with automatic refill reminder
• Notes and pictures
• Leaflet and package information

You can resume any stopped treatment. A copy is created in this process, and the stopped entry is therefore retained for your documentation. This way you can also temporarily pause treatments and resume them later.

• Treatments → “History” tab → Choose treatment → Resume treatment (you may have to scroll)

mediteo is a free medication manager app for iOS, Android and web with the aim of helping you take your medication correctly. The app is available on the App Store and on Google Play Store. We want to help you stay on top of your medication: in just a few steps you can set up your personal medication and their intake times, so that you will be reminded of your intakes on time. Thanks to an integrated leaflet you will also have all important information about your medication, as long as they are included in our medication database.

Your data protection is our top priority and core value. Your data is only transmitted in encrypted and anonymized form to our servers, so that it is not possible for us to associate a user with specific medication from our database. If you have any other questions about data security, do not hesitate to contact [email protected] and we will be happy to help you.