A complete measurement set/all measurement values of a certain type are missing:
<br>
- mediteo does not support all types of measurements. For example, blood pressure, weight, blood glucose, peak flow and many others are available. Measurements that are not yet supported by mediteo will not be displayed, even if the measurements are available in your CGM LIFE account. If you would like to use other types of measurements in mediteo, please feel free to contact us at [email protected] with your suggestion.
Individual values are not synchronized, but other measurements of this type are available:
<br>
- It may be that individual values contain too little or incorrect information. These are not displayed in mediteo to avoid errors. If this is the case, check the missing values in the app in which they were originally entered and perform the synchronization again.
.
mediteo offers you the CSV export. In mediteo m+ you can also use the concise PDF export.
<br>
- Daily schedule/Diary → “Export” icon (top right) → Then follow the app’s questions
<br>Please note that a detailed export of the intakes is only possible from version 4.14.0 and the export can be created from the Daily schedule.
You can support mediteo and the development of the app by purchasing the medical device mediteo m+ (read more in section 2. mediteo m+) or by supporting mediteo by paying a lower amount monthly or as a one-time payment, thereby purchasing the dark mode for a certain period of time.
<br>Become a mediteo supporter:
<br>
- “More” → “Support mediteo” → then select the your support plan (monthly or one-time payment) and complete the process via your Play Store or App Store.
<br>To stop supporting mediteo on a monthly basis:
<br>
- iOS: Open the App Store → Account icon (top right) → “Subscriptions” → “mediteo” → switch or cancel the subscription here. Dark mode will remain available until the current period expires.
- Android: Open the Play Store → Account icon (top right) → “Payments and subscriptions” → “Subscriptions” → “mediteo” → switch or cancel the subscription here. Dark mode will remain available until the current period expires.
<br>Please note that:
<br>
- mediteo m+ and the monthly subscription cannot be active at the same time for the supporter.
- The duration of access to dark mode is based on the amount and type of support you select.
- The duration of use of the dark mode in each case starts with the date of payment.
The medical device mediteo m+ is not available in each country and not in all languages.
<br>mediteo m+ is a medical device with the aim of increasing and maintaining adherence (treatment compliance). As a medical device, mediteo m+ is subject to strict quality requirements and at the same time offers you more functions and options within the app. Among other things, you can export a personal health report as a PDF file or have a medication check of your medications performed. mediteo m+ is available as an in-app subscription within the mediteo app. You can test mediteo m+ for two weeks free of charge.
On mediteo you have the possibility to create a list of all the treatments you want to order and which you can simply send by email to one of your pharmacies from the “Network” section. When you create an order list, you can also take a photo of your (electronic) prescription and send it along with your order.
<br>As long as your pharmacy offers a home delivery service, you can select this option in your order so that your medication can be delivered directly to your home.
<br>Please note that the order is generated by mediteo and sent via your mailbox. In this process your data will not be encrypted by mediteo. Therefore, make sure you know exactly who you are sending the order data to.
<br>Create and send the list of treatments to be ordered:
- Network → Select pharmacy → Orders → New order → “Take prescription photo” or “Skip” and choose medication (you do not need to select medication individually if a prescription photo is uploaded) → “Add item” or “Continue” → Enter order data → “Continue” → The order will be opened as an email so that it can be sent to your pharmacy
<br>After you have sent your order via e-mail, you can view the order details in the “Orders” section of the respective pharmacy. Any changes made to the order in your email program will not be visible in mediteo. Please check your inbox for the status of your order or to see if you have received a reply from the pharmacy. If you would like to cancel your order or if you have any questions regarding your order, please contact your pharmacy directly by phone or e-mail.
Mediteo GmbH and its employees do not have any access to your sensitive data nor to your medications or diseases.
<br>In order to support you in your therapy, mediteo offers you convenient features and encourages you through motivational messages when you achieve small successes. The selection of the suggested content is done locally on your smartphone, therefore we do not have any access to your sensitive data.
<br>All the news you receive can be seen under “More” in “My news”.
<br>You can activate and deactivate notifications about the news you receive at any time:
- More → Settings → My news → News type → On/Off
mediteo suggests app features and contents which might be useful for you in the section “More” in “My news”. In addition, notifications and banners will inform you about news which might be of interest to you. It is possible to activate and deactivate these notifications.
Activate/deactivate notifications about news you have received:
- More → Settings → News type → On/Off
Please read the FAQs in the section “valuable information” to find out why you receive certain news in mediteo.
Quizzes in the section Did you know …? are assigned to different levels of difficulty (indicated by the number of stars). You always have to answer the easier questions on a topic before the complex content can be unlocked.
<br>In addition, our medical team is constantly working to expand this area with new topics. It is therefore possible for quizzes to be added, changed, or removed over time. Do you think that an important area is missing or do you have ideas about which topics our doctors should put together for you next? Then just write to us at [email protected].
<br>If no quizzes are displayed at all (or the section is completely missing), check your mediteo version and restart the app. If this does not help, please contact us via [email protected].
A successful therapy also requires understanding. In the “Did you know…?” section we therefore provide useful information about the most common diseases, medication and therapies which was collected and published by our doctors. This knowledge is presented in the form of short quizzes that you can take as often as you like. Your best result will be saved. If you prefer to read only the facts, we also offer informative pages on each topic.
<br>Try the quiz:
- More → Did you know …? → Tap on a topic card → Tap on Quiz
<br>View the information page:
- More → Did you know …? → Swipe a topic to the left → Tap on the info card
Our medical team regularly summarizes for you the current provisions and information on Covid-19 in Germany. You can find this summary online at https://www.mediteo.com/de/blog/informationen-coronavirus/ or directly in the app:
<br>Visit the blog:
- More → My news → Medical information (iOS) / Info on Coronavirus (Android)
<br>This information is only available in German.
The medical device mediteo m+ is not available in each country and not in all languages.
<br>Please note that your subscription is linked to your Apple ID or your Google account. You pay only once for Android or iOS, no matter how many devices you use. If you want to use mediteo m+ on both operating systems, you will need to buy mediteo m+ twice (iOS and Android).
<br>Please note: simply uninstalling mediteo m+ does not end your subscription on Apple or Google. You will have to unsubscribe separately (see delete the subscription to mediteo m+).
The medical device mediteo m+ is currently only available in Germany and only in German.
You can try mediteo m+ for free for 2 weeks. After that you can choose between two plans:
<br>
- Monthly payment for 8,99€ a month
- Three-monthly payment for 23,49€ every 3 months
Exact prices may slightly vary due to Apple or Google and depending on your country.
The medical device mediteo m+ is not available in each country and not in all languages.
mediteo m+ is an in-app purchase, which you can directly make on mediteo. It is a subscription which is managed automatically from Apple or Google. The subscription will automatically be renewed unless it is cancelled.
<br>Buy:
- “Profile” symbol (top left) → mediteo m+ → Learn more → Support now (or show all subscriptions)
<br>Manage:
- iOS: “Profile” symbol (top left) → mediteo m+ → Change plan
- Android: “Profile” symbol (top left) → mediteo m+ → See details → Manage subscription
<br>Cancel:
- iOS: App Store → Account icon (top right) → “Subscriptions” → “mediteo” → switch or cancel subscription here
- Android: Play Store → Account Icon (top right) → “Payments and subscriptions” → “Subscriptions” → “mediteo” → switch or cancel subscription here
<br>Further information about the cancellation:
- Cancellation must be made up to 24h before the current subscription period expires.
- Cancellation by means of a written statement is not possible due to technical reasons; the cancellation must be made on the App Store or on Google Play.
- Simply uninstalling the app does not result in cancellation: the subscription must still be cancelled on the App Store or on Google Play.
<br>You can find further information on Apple (https://support.apple.com/en-gb/HT202023) and Google (https://support.google.com/googleplay/answer/1061913?hl=en).
Unfortunately not, the medical product mediteo m+ is currently only available in Germany and France in German and French. THERAFOX is currently only available in Germany and also German. However, you can also use the basic version mediteo in other languages or countries.
The medical device mediteo m+ is not available in each country and not in all languages.
In the daily schedule and diary, you have the option to export your intakes and measurements graphically or as a table via the “Export” icon at the top right. To do this, simply follow the questions in the app. The export automatically summarizes your data and intakes depending on the time period, so you or your doctor can get the following information at a glance:
<br>
- History and trends of your measurements
- Deviations from the target range or orientation range (for details, see “How does the target and orientation range work in mediteo m+?”)
- Details such as intake status, intake time and dose for the individual intakes of your medications
- In the monthly overview: adherence of your intake divided by medication
The medical device mediteo m+ is not available in each country and not in all languages.
<br>THERAFOX is a separate medical device which is only available in Germany. You can access it through the button at the bottom of your list of treatments (tab “Treatments”). In a THERAFOX check you will receive the following information about the treatments in your therapy plan:
<br>
- Duplicates (e.g. two treatments with the same active substance)
- Interactions (e.g. two treatments amplifying or attenuating each other)
- QT interval (the QT interval is a time interval in the ECG. An increase in the QT interval may be caused due to the use of various medications and may increase the risk of cardiac arrhythmia)
- PRISCUS (e.g. potential age-related therapy restrictions)
<br>In addition, you could receive advice on the following topics:
<br>
- Intake (e.g. time or dependence on meals)
- Food (e.g. intake restrictions with certain foods)
- Phototoxicity (e.g. sensitivity to sunlight)
<br>Please note: the THERAFOX check can only be carried out with active internet connection and only checks treatments from the database (so no treatments which were added manually through free text).
The medical device mediteo m+ is not available in each country and not in all languages.
<br>In the Diary you have the option to specify target areas that will be displayed in the chart and PDF export.
<br>Create/change/delete:
<br>
- Diary → Select measurement → Target range
<br>We also provide our orientation ranges for blood pressure measurements based on your age specified in the profile and recommendations from European guidelines. To use these, open the Target range setting for blood pressure, and then check the “Use general range from med. guidelines” option.
<br>Since there are more factors involved in determining the ideal blood pressure range, these guideline-based ranges may differ from the actual target range that applies to you. Blood pressure setting should always be individualized in collaboration with your physician. You can find more information in mediteo m+ if you have activated the orientation range by tapping on the banner above the blood pressure graph in the Diary.
You can assign your medications from your therapy plan to your contacts (doctors, pharmacies, others) in the network page so that you have them at hand in an organized manner depending on the contact.
<br>Add:
- Network → Select doctor/pharmacy/Other contact → Treatments → Assign treatment → Select Treatment
<br>Edit/delete:
- Network → Select doctor/pharmacy/Other contact → Treatments → Assign treatment → Select/deselect Treatment
Appointments are reminders on the Daily which are assigned to a contact (doctor or others). You can optionally receive reminders and save notes about them.
<br>Add (two possibilities):
- Network → Select doctor/contact → Appointments → Add appointment
- (Only on iOS) Daily → “Plus” symbol (top right) → Appointment → Select doctor/contact
<br>Edit (two possibilities):
- Network → Select doctor/contact → Appointments → Tap on the appointment
- Daily → Tap on the appointment
<br>Delete:
- (Only on iOS) Network → Select doctor/contact → Appointments → Swipe appointment to the left
- (Only on Android) Network → Select doctor/contact → Appointments → Press and hold the appointment → “Bin” symbol (top right)
ThrougThrough connection to several German databases, we are able to offer you a full-scale contact search in the health sector. Should your doctor or pharmacy be missing, you can add them through “Add anyway”. The data may vary due to relocations, personnel changes or organizational changes. Please contact us at [email protected] if your contact is no longer up-to-date.
You can save your contacts’ data (doctors, pharmacies, others) in the network area and always have them at hand. You can also mark important contacts as favorites.
<br>Please note that mediteo does not have a database of doctors and pharmacists for all countries. In addition, you will only have access to the database of the country that was stored during the installation of mediteo.
<br>Add:
- Network → “Plus” icon (iOS top right, Android bottom right) → Select type →
- If your search is supported by the database (see note above): Enter search term (name or address) → Select contact or “Add anyway “
- If your search is not supported by the database (see note above): Add contact
<br>Favorite (iOS only):
- Network → Select contact → “Star” icon (top right)
<br>Change:
- Network → Select contact → “Edit” icon (top right)
<br>Delete:
- (iOS only) network → swipe contact to the left
- (Android only) Network → press and hold contact → “trash” icon (top right)
It is currently only possible to import measurements from AppleHealth and only with an iOS device.
<br>Activate the import:
- More → Settings → Apple Health → Allow mediteo to access the values you want to import or tap on “Activate all categories”.
- If you do not find all values in this list, it could be due to the fact that some do not correspond to the scale of measurement used by mediteo and could not therefore be imported.
- In order to import certain measurements, it is sometimes necessary to activate other related measurements as well: for example, the import of blood pressure measurements is only possible by activating the import of diastolic and systolic pressure. If you also wish to import your exercise data, you must activate the import for both the “Activity” and the “Exercise Minutes” entries.
<br>Display of imported values:
- All imported values can automatically be displayed in a graph with the values which had been entered directly in mediteo.
- All imported values can be displayed in the list as well and can be recognized by the Apple symbol. However, they cannot be edited in mediteo.
<br>Deactivate/edit/reactivate the import:
- System settings → Health → Data access and devices → mediteo → deactivate measurements OR
- Open AppleHealth → Profile symbol → Privacy → Apps → mediteo → Deactivate measurements
- If you deactivate the import again, all measurements which had been imported will be deleted from mediteo again.
<br>Currently available only for mediteo on iOS from version 4.8.0.
mediteo offers you the CSV export. In mediteo m+ you also have a concise PDF export available.
<br>
- Daily schedule/Diary → “Export” icon (top right) → Then follow the app’s questions
<br>Please note that only version 4.14.0 or higher can create the export from the Daily schedule.
mediteo allows you to be also reminded of your measurements. These work exactly like the intake reminders.
<br>Activate / Deactivate:
- My Diary → Select measurements (You must at least have a measurement for this value) → Reminders → On/Off → Save
<br>Edit (2 possibilities):
- My Diary → Select measurements (You must at least have a measurement for this value) → Reminders → Edit settings → Save
- Daily → Tap on the measurement → More → Edit schedule → Edit settings → Save
If you are not able to take your medication at the scheduled time or if you want to reschedule it, you can snooze it as long as necessary.
<br>Snooze (2 possibilities, only for current planned intakes):
- Daily → Tap on the intake → “…” symbol (More) → Snooze for 30 min
- Swipe the reminder of the intake to the left (iOS) or to the bottom (Android) → Snooze for 1 hour
<br>Reschedule (for intakes in the future):
- Daily → Tap on the intake → “…” symbol (More) → Reschedule → Insert the time
We summarize all intakes which are due at the same time. This gives you a better overview and you can select all intakes with a click to mark these all e.g. as taken or to postpone their intake with the Snooze function. As an alternative, you can of course also handle every intake individually by tapping on the corresponding intake card.
mediteo summarizes for you the most important statistics directly on your Daily:
<br>
- Weekly success: you can see how many intakes you took according to plan in the last seven days (from yesterday). The weekly success is determined on the basis of calculated adherence, which in turn is the result of the following calculation: adherence of planned and taken doses/adherence of planned doses * 100%).
- Today’s goal: you can see how many intakes or measurements have already been marked today and how many are still planned or have been forgotten or skipped.
- Punctuality: you can see how many intakes you took today within +/- 1 h from your plan.
- Colors on the calendar: you can see if you took all intakes (green) or forgot all intakes (red) on a specific day. A mix of them or skipped intakes (yellow) will also be shown.
Starting from version 3.0.0, mediteo identifies your intakes automatically as “missed” with a red exclamation point if you do not mark them as “taken” or “skipped” within an hour of the set intake time. This helps you maintain a clear overview on which treatments you took and which you did not. In case you took your medication and only forgot to log this on mediteo, you can of course confirm missed intakes afterwards by tapping on the exclamation mark. This way you can specify when you took your medication.
mediteo does not currently offer any specific app for Smart Watches. You can however receive reminders on the AppleWatch and directly confirm your intakes. You have to grant the authorizations on your WatchApp, not on mediteo. (More information about this on the Apple website https://support.apple.com/guide/watch/welcome/watchos)
Currently, reminders always pop up at the same local time of the day. This means that your morning intake at 9:00 pops up in New York at 9:00 local time as well. Please verify your times and their accuracy.
mediteo uses a short and discreet sound for all reminders. However, you can customize this.
<br>Changing the volume:
- The volume is not managed by mediteo, but by your smartphone.
- So make sure not to turn off the sound on your smartphone or set your smartphone to silent or do-not-disturb mode.
<br>Enabling/disabling certain notifications:
<br>iOS:
- More → Settings → Reminders → Notification sound on/off
<br>Android:
- More → Settings → Reminders → Notifications → Adjust → Activate/deactivate reminders
<br>Change notification sound:
<br>iOS:
- More → Settings → Reminders → Sound → Select new sound
<br>Android:
- More → Settings → Reminders → Notifications → Adjust → Select Reminder Type → Sound
mediteo shows by default the names of the medication in the reminder so that you save time and effort. This way you will receive all information without having to open the app. If you are more concerned about privacy, you can of course customize this:
Show/Hide:
- More → Settings → Show medication name on/off
<br>Android
<br>If you generally do not receive notifications or these are only sent when the app is open, this is mainly due to the following wrong settings:
In order to reliably receive notifications on your Android device, you must allow mediteo to run in the background. This permission is requested the first time the app is opened. Depending on the brand of your Android device, different settings may be required to enable you to receive notifications regularly. Below you will find a list of the most common device brands. Please note that the instructions described here may change over time. For the latest information, please refer to the producer’s instructions for your device.
<br>Huawei
<br>
- Allow mediteo to send reminders: Device settings → Notifications → mediteo →
- Allow notifications → on
- Notification type → Allow notifications → on
- Notification type → Banner → on
- Notification type → Lock screen notifications → on
- Allow mediteo to run in the background: Device settings → Battery → App launch → mediteo → off → Manage manually
- Auto-launch → on
- Secondary launch → on
- Run in background → on
- Deactivate battery optimization for mediteo: Device settings → Apps → Settings → Special app access → Ignore battery optimization → mediteo → Allow
- Activate background data for mediteo: Device settings → Apps → mediteo → Data usage → Background data → on
- Deactivate data saving for mediteo: Device settings → Wireless & networks → Data saver → mediteo → off
- Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Do not disturb → off
<br>For sound:
- Enable sound for reminders from mediteo: more → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that it is “on” and that the importance is set on “Urgent” or “High”. Lastly, check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
- Set ringing and notification tones loud enough in device settings and disable “Silent”.
<br>Samsung
<br>
- Allow mediteo to send reminders: Device settings → Notifications → mediteo → on
- Deactivate battery optimization for mediteo:
- Device settings → Battery and device care → Battery → Background usage limits → Never sleeping apps → Add mediteo → Add
- Device settings → Apps → Three dots menu top right → Special access → Optimise battery usage → mediteo → off
- Activate background data usage for mediteo: Device settings → Apps → mediteo → Mobile data → Allow background data usage → on
- Deactivate data saving for mediteo: Device settings → Apps → mediteo → Mobile data → Allow data usage while Data saver is on → off
- Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Do not disturb → off
<br>For sound:
- Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that it is “on” and that the importance is set on “Urgent” or “High”. Lastly, check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
- Set ringtones and notification tones loud enough in device settings and disable “Silent”.
<br>Xiaomi (VARIATIONS ARE POSSIBLE)
<br>
- Allow mediteo to send reminders: Device settings → Notifications → mediteo → on
- Deactivate battery optimization for mediteo:
- Device settings → Apps → Permissions → Autostart → mediteo → on
- Device settings → Battery and performance → Battery → Battery Optimization → mediteo → No restrictions
- Activate background data usage for mediteo: Device Security → Data usage → Data usage stats → mediteo → Allow background data usage → on
- Deactivate data saving for mediteo: Device settings → Apps → Manage apps → mediteo → Restrict data usage → off
- Deactivate “Do not disturb”: Device settings → Sounds & Vibration → Silent mode/Do not disturb → off
<br>For sound:
- Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Check if a sound is selected under “Sound”. For older versions of mediteo: more → Settings → Reminders → Notification sound → on
- Set ringtones and notification tones loud enough in the device settings and disable “Silent”.
<br>Independently of device brand:
<br>
- Allow mediteo to send reminders: Android settings → Notifications → App settings → All apps → mediteo → on
- Deactivate battery optimization for mediteo: Android settings → Apps & Notifications → Expand → Special app access → Optimize battery usage → All apps → mediteo → off
- Activate background data for mediteo: Android settings → Wireless & networks → Mobile data → App data usage → mediteo → Background data usage → on
- Deactivate data saving for mediteo: Device settings → Network and Internet → Data saver Unrestricted data → mediteo → on
- Deactivate “Do not disturb”: Android settings → Sounds & Vibration → Do not disturb → off
<br>For sound:
- Enable sound for reminders from mediteo: More → Settings → Reminders → Notification sound → Adjust: Click on the category whose sound you want to hear, e.g. “Reminders”. Make sure that “Show notifications” is on and that “Standard” is selected.
- For older versions of mediteo: more → Settings → Reminders → Notification sound → on
- Set ringtones and notification tones loud enough in Android settings and disable “Silent”.
<br>iOS
<br>
- Allow mediteo to send notification: iOS settings → mediteo → Notifications → Allow notifications → On
- Allow mediteo to send notifications always and immediately: iOS settings → mediteo → Notifications → Allow Critical Alerts → On
- Activate the critical alerts in mediteo: More → Settings → Reminders → Critical alerts → On
- Deactivate “Do not disturb” in the iOS settings
For sound:
- Activate the sound in the mediteo settings: More → Settings → Reminders → Sound for notifications → On
- Turn ringtone and notification sounds in the iOS settings loud enough and deactivate “Silent mode” (toggle button on the side of the device).
<br>Further possibilities
<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected], specifying your exact device model.
<br>If you think you receive too many reminders, check the following steps:
- Check the settings for recurring reminders:
- More → Settings → Reminders → Recurring reminders
- If you receive reminders about treatments which are not planned, verify whether they are marked on the daily. It may be possible that you snoozed or added them or that the therapy plan was set up incorrectly.
<br>Moreover, the following applies to Android devices:
- If you do not react to the first reminder, you will receive another one 10 minutes later. This way we want to help you to always remember your daily plan on time.
- If you always completely close mediteo (instead of only letting the app run in the background), it is possible that the second reminder had not been removed fast enough and therefore appears 10 minutes later, even though you had already reacted to the first reminder.
<br>If you think you do not receive enough reminders, check the following settings:
- If you do not always receive intake reminders which are planned, please verify whether they are marked on the Daily. It may be possible that you snoozed or removed them or that the therapy plan was set up incorrectly.
- Depending on different system settings (not on mediteo), reminders are grouped together. Then you will only be shown a stack.
- Depending on system settings (not on mediteo), reminders are removed from the notification center when you open mediteo.
- If your device is turned off when you are supposed to receive a reminder and you turn it back on later (usually after an hour or more), you will no longer receive the notification in question.
<br>Moreover, the following applies to iOS devices:
- If you always only close mediteo completely (instead of letting the app run in the background) and never open it, it may be possible that reminders cannot be planned on time.
<br>If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].
No, all reminders are stored on mediteo. As long as you granted mediteo the access to your notifications (iOS) or the authorization to ignore your battery optimization (Android), you will also receive reminders when the app is closed or you are not connected to the internet.
mediteo sends you different reminders depending on different settings, which open the app on the right page when you tap on it. Moreover, most of the reminders offer direct actions which are frequently used. The following is a detailed explanation of how reminders work for iOS and Android operating systems.
<br>iOS:
<br>Intake reminder:
- For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time.
- You can confirm the intake directly through direct action (press and hold on the notification or swipe it to the left and then select the desired option) or you can postpone it through the snooze function.
<br>Recurring reminders:
- These reminders appear when an intake or reminder has not yet been confirmed.
- More → Settings → Reminders → Recurring Reminders → Only intakes OR All intakes (for intake reminders incl. measurement reminders and appointment reminders).
- In addition, you have the option to select how many recurring reminders you would like to receive.
<br>Group reminders:
- If you have more than one intake scheduled for the same time, you have the option of receiving only one reminder rather than several. You can enable group reminders in the settings:
- More → Settings → Reminders → Group reminders → on
<br>Refill reminder:
- If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
- You can open the current supply through direct action or temporarily turn off further reminders for that supply.
<br>Appointment reminder:
- You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.
<br>Measurement reminder:
- For every measurement on the Daily you will receive a reminder at the set time.
<br>Android:
<br>Intake reminder:
- For every intake/measurement reminder/appointment reminder on the Daily you will receive a reminder at the set time. If you do not confirm the reminder within 10 minutes, you will receive a second reminder once.
- You can confirm the intake directly through direct action or you can postpone it through the snooze function.
<br>Recurring reminders:
- These reminders appear if an intake or reminder has not yet been marked as done.
More → Settings → Reminders → Recurring reminders → Only intakes OR All intakes (for intake reminders incl. measurement reminders and appointment reminders).
In addition, you have the option to select how many recurring reminders you would like to receive.
Please note that this setting increases battery consumption on some devices.
<br>Group reminders:
- If you have more than one intake scheduled for the same time, you have the option of receiving only one reminder rather than several. You can enable group reminders in the settings:
- More → Settings → Reminders → Group reminders → on
<br>Refill reminder:
- If you are monitoring your supply, you will receive a reminder when a medication supply is running low. If you do not refill the medication or ignore the reminder, you will receive a reminder again on the following day.
- You can open the current supply through direct action or temporarily turn off further reminders for that supply.
<br>Appointment reminder:
- You will receive a reminder in advance for every appointment on your Daily. You will set the exact time for every appointment.
<br>Measurement reminder:
- For every measurement on the Daily you will receive a reminder at the set time.
<br>Updates:
- With this type of notification we want to inform you about important topics, such as security updates that you should promptly activate on mediteo.
When adding or editing your treatments, you can choose any time you prefer. The times in the settings are just standard values which are automatically suggested for medication and when scanning a BMP. If you want to set up different times for your medication, you can just ignore these suggestions.
mediteo offers you a PDF export of your medication plan. To protect medical data from unauthorized access, you can assign a password when creating a PDF.
<br>Print:
<br>
- Treatments → “…” symbol (top right) → Select treatments → Print → Print → Select printer or
- Daily/My diary → Therapy plan → Next → Print → Select printer
<br>Export:
<br>
- Treatments → “…” symbol (top right) → Select treatments → Export → Export → Insert password → Generate → Ok → Select storage location
- Daily/My diary → Therapy plan → Next → Select treatments → Next → Export → Insert password → Generate → Ok → Select storage location
mediteo sends you warning notifications which are shown on the treatments page. The following notifications are possible:
- Red banner “Input required”: you have treatments whose data are incomplete or have been modified.
→ Tap on the banner to view it and complete the missing information or confirm the changes.
- Orange symbol “Duplicate”: you have at least another treatment with a different active substance but the same class of active substance in your list.
- Red symbol “Duplicate”: you have at least another treatment with the same active substance in your list.
→ With these symbols, mediteo wants to warn about duplicate medication. Ask your doctor or pharmacist whether these warnings could be relevant for you!
- Red symbol “Refill”: the remaining supply of this treatment is running low.
→ Refill your supply and enter this information on mediteo in the refill reminder tab of the medication.
mediteo can read the 2D-Barcode on your Bundesmedikationsplan to transfer your data automatically. Versions up to v2.6. are supported.
Add:
- Treatments → “Plus” symbol (iOS top right, Android bottom right) → Scan barcode → Scan BMP → Add
Verify:
- Treatments → BMP → Tap on BMP
Edit/Stop/Delete:
- It is not directly possible to change or delete the BMP itself. Of course you can edit or stop the treatments. The BMP itself (and the 2D-Barcode) will however not be modified.
- If you receive a new BMP you have to stop the treatments from the old one, since there is no connection between BMPs. This means that treatments will appear twice in your list if you don’t stop the medication of the old version.
Since the 1st October 2016 you are entitled to a federal medication plan if you take or use at least three treatments at the same time, the use of which is intended for a period of at least 28 days. The medication plan can be handed out to you from your doctor or pharmacist. It should contain all treatments available on prescription and self-medication. Active substances, dosage, reason for intake, and other indications about the intake are specified there as well.
Moreover, a 2D-bar code is displayed on the printed medication plan. You can scan it in mediteo and transfer all of your treatments safely and easily to the app.
The package information is called patient information leaflet in mediteo and it is available for most of the medication from our database. Please note that it does not correspond 1:1 to the printed package information.
- Treatments → Tap on medication → Package → Leaflet
The leaflet will also be directly shown when adding a new treatment in the corresponding step.In case of medication added through free text, this step will be skipped and the Package tab will not be available.
mediteo allows you to add information (notes) to a treatment. This information will also be printed when exported and shown in the Daily. Moreover, pictures can be added as icons. On iOS you can also view these icons as a large image.
<br>Information:
- Treatments → Tap on medication → Information → My notes → Edit text → Done
Add pictures:
- Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Take new photo or select from gallery → Done
Edit pictures:
- Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Tap on photo → Take new photo or select from gallery → Done
Remove pictures:
- Treatments → Tap on medication → Information → My notes → “Plus” symbol (in photos) → Tap on photo → Remove photo → Done
You can also modify information and pictures directly in the same way when setting up a new treatment in the corresponding step.
If you are generally unable to log in, this may be due to several reasons:
- Your account creation has not been completed. You should have received an email to complete the process.
- Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
- You have no internet connection. Please restore it.
- CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].
<br>If the synchronization always fails, this may be due to several reasons:
- Your password is stored incorrectly or has been changed. Log out once and log in again.
- You have no internet connection. Please restore it.
- You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
- CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].
For security reasons, you have to log in regularly to your CGM LIFE account. By default, you will need to log in once a day. If you prefer, you can activate the option “Keep me signed in for 30 days”, so that you will need to enter your password only once every 30 days. This is how it works:
<br>
- When logging in, enter your e-mail address (CGM LIFE ID) and your password
- Tick the box “Stay logged in for 30 days”
- Tap on “Log in”
<br>This option only works if your device is protected with a password, pattern, Touch ID or Face ID. If your device is not protected yet, please set up a protection in your device’s settings.
If you can access your CGM LIFE account with your current password, but want to change your password:
- When you are logged in using your CGM LIFE account → “Profile” icon (top left) → CGM LIFE Security Settings → Change Password
<br>If you have forgotten your password and want to reset it:
- “Profile” icon (top left) → Connect → Enter email address → “Forgot password “
- Depending on which access protection you have selected in advance, you may also be asked for a super pin (highest protection).
- Afterwards, you will receive a password change link to the specified e-mail address. If you have set a security question in advance, you must answer it.
- If you are asked for a SUPER PIN, use the highest security protection. However, if you do not have it (anymore), it is not possible for anyone to access the data for security reasons. To still be able to use your CGM LIFE ID, your account must be reset. Please note that this will result in the loss of all medical data. To do this, tap “I do not have a SUPER PIN or I forgot it”, enter your CGM LIFE ID (email address) and then tap “Continue”. CGM LIFE will send you an email. Finally, follow the instructions in the email for resetting your CGM LIFE ID.
If you are logged in with an account (CGM LIFE or AMK), a backup will automatically be created at regular intervals. You can change this setting as desired. A backup is a copy of all data. Currently only iOS backups can be restored on iOS and only Android backups can be restored on Android.
<br>Create:
- More → Settings → Backup→ Create
<br>Restore:
- More → Settings → Backup → Restore → Select backup
The medical device mediteo m+ is not available in each country and not in all languages.
<br>Yes. All features from the basic version are also available in mediteo m+. Therefore all FAQ entries for the basic version are also valid for mediteo m+.
Your account is stored in the profile section in mediteo. Currently you can only be logged in with one account at a time.
<br>Log in:
- “Profile” symbol (top left) → Connect → Insert data → Log in
<br>Log out:
- “Profile” symbol (top left) → “Log out” symbol (top right)
You can manage your CGM LIFE account directly in the “Profile” section of mediteo. If you have a CGM LIFE account, your data (e.g. name, date of birth, …) will be transferred to your profile in mediteo.
<br>Create:
- “Profile” symbol (top left) → Register → Fill out the form → You will receive an email from CGM LIFE → Click on the confirmation link to create your account → Back to your mediteo profile → Connect to CGM LIFE → Enter your access data → Log in
<br>Edit personal data:
- “Profile” symbol (top left) → Profile → Edit symbol (top right) → Edit the data in the profile → Save
<br>Edit e-mail address:
- Starting from version 4.11.0, if you are logged in to your CGM LIFE account → “Profile” symbol (top left) → CGM LIFE security settings → Change e-mail address / CGM LIFE ID
<br>Delete
- If you are logged in with your CGM LIFE account → “Profile” icon (top left) → CGM LIFE Security Settings → Delete CGM LIFE ID
- If you experience difficulties connecting to your account or can no longer log in, please email us at [email protected] with your CGM LIFE ID (email address), as well as the date of birth you used in your account and a request to delete your account. CGM LIFE will notify you when your account has been deleted.
Please note that deleting your CGM LIFE account will delete all data stored in CGM LIFE. This also applies to data stored using other apps that use CGM LIFE (e.g. Clickdoc).
If you take part in the ARZNEIMITTELKONTO (AMK) NRW project, you can use mediteo to easily access your personal Arzneimittelkonto. To do this, log in with your AMK credentials on the Welcome page or Profile page. All treatments prescribed by your family doctor will automatically be assigned to your account, as well as all treatments prescribed by specialists or handed out by pharmacists to whom you granted access to your account.
In addition to general security measures like locking your smartphone, you can protect mediteo with an additional authentication. If activated, mediteo will ask for your Touch ID/Face ID/Pin every time you open it.
- More → Settings → Use authentication on/off
On the profile page you have the possibility to specify your name and birthday and upload a profile picture. If you logged in with an account, this will be used for your profile information.
<br>Create:
- An empty profile will automatically be created for you. You cannot currently add any further profiles.
<br>Edit (if not logged in):
- “Profile” symbol (top left) → “Edit” symbol (top right)
<br>Delete:
- The profile itself cannot be deleted. You can of course delete the data. If you delete mediteo, your profile will also be deleted.
No, mediteo can neither make a diagnosis nor give advice about medication and dosage. Should you have any doubts, we recommend that you always contact a doctor or pharmacist.
mediteo allows you to add and monitor a variety of measurements:
<br>Add (3 possibilities):
- Daily → “Plus” symbol (top right iOS, bottom right Android) → Measurement → Select measurements → Insert values → Save
- (When the reminder is available) Daily → “Measurement” symbol (on a measurement) → Insert values → Save
- My diary → “Plus” symbol (top right iOS, bottom right Android) → Measurement → Select measurements → Insert values → Save
<br>Edit:
- My diary → Select measurements → list → Tap on the value → Edit values → Save
<br>Evaluate:
- My diary → Select measurements → We automatically show you a diagram of the last 7 days → (Only on Android swipe left/right to see other days)
<br>Delete:
- iOS: My diary → Select measurements → List → Drag value to the left → Delete → Delete
- Android (delete multiple measurements): My diary → select measurement → list → “…” (top right) → “Delete” → select the measurements to be deleted → “Trash” icon (top right) → “Delete “
- Android (delete individual measurements): My diary → select measurement → list → press and hold the measurement to be deleted → “trash” icon (top right) → delete
On mediteo you can add any medication in order to receive the corresponding reminders, monitor your current supply and always keep clear, relevant information quickly at hand at all times.
Add (two possibilities):
- Treatments → “Plus” symbol (iOS top right, Android bottom right) → Insert search term (name, active substances or manufacturer) or scan bar code → Select medication (or “Add anyway”) → Follow the questions in the app
- Daily → “Plus” symbol” (iOS top right, Android bottom right) → New intake → Add new medication → Insert search term (name, active substances or manufacturer) or scan bar code → Select medication (or “Add anyway”) → Follow the questions in the app
Edit (only current medication, two possibilities):
- Daily → Tap on intake → “…” symbol (more) → Change therapy plan → Tap on information which should be changed → Follow the questions in the app
- Treatments → Tap on medication → Tap on information which should be changed → Follow the questions in the app
Stop medication (only current medication, two (iOS three) possibilities):
- Daily → Tap on intake → “…” symbol (more) → Change therapy plan → Stop medication (you may have to scroll) → Stop
- Treatments → Tap on medication → Stop medication (you may have to scroll) → Stop
- Only iOS: Treatments → Swipe medication to the left→ Stop
Delete (only stopped medication):
- iOS: Treatments → Tab “History” → “Select” symbol (top right) → Tap on medication(s) → Hide (you may have to scroll)
- Android (two possibilities):
- Treatments → Tab “History” → Press and hold the medication → If needed, select further medication → Hide (you may have to scroll)
- Treatments → Tab “History” → “…” symbol (top right) → Hide a treatment → Select treatment(s) → Hide
No, mediteo and all its basic functions are free of charge. However, in some countries you can also purchase the mediteo m+ medical device through an in-app purchase. If you would like to support mediteo, you can do so within the app (“More” → “Support mediteo”) and purchase access to the dark mode for a certain period of time.
If you are logged in with an account (CGM LIFE or AMK), the synchronization takes place automatically at regular intervals or whenever you restart mediteo. You can also initiate the synchronization manually (on the page Treatments → Scroll all the way to the top → Pull down to refresh).
<br>Please note that at this time only the medication, the measurements, the profile and the network (your contacts) are synchronized. All personal data on intakes will remain on the device. Therefore, we recommend that you choose a device on which you will manage your intakes.
<br>In case complete synchronization is a necessary function for you, let us know by sending us a message through the Contact Us form in the app or to [email protected]
CGM is an electronic health record, in which your medical data is saved cryptographically, so that only you can access it.
<br>The user is not required to create a specific mediteo account, but can use mediteo in combination with this electronic health record.
<br>The advantage of connecting mediteo to your CGM LIFE account is that medications prescribed by contributing physicians or dispensed by contributing pharmacists are displayed directly in mediteo, so you can be reminded to take them with one click. You can also keep track of your medications, your measurements, and your network contacts on multiple devices, and retrieve your previous data if you lose your smartphone or buy a new one — all without compromising your privacy.
mediteo can remind you to get a new prescription or a new package of your medication. To do this, you have to manage the remaining quantity:
Reminder on/off:
- Treatments → Tap on medication → Refill reminder → Refill reminder on/off
Edit the remaining supply (two possibilities):
- If you receive a refill reminder→ Tap on the reminder → Open → Insert your updated supply → Done
- Treatments→ Tap on medication→ Refill reminder → Insert your updated supply → Done
The supply and the reminder can be directly edited in the same way in the corresponding step when setting up a new treatment.
The remaining supply and the estimated remaining days will be shown on the Detail page of the medication and on the expanded intake card on your daily. The remaining quantity of your medication will automatically be updated as soon as you mark an intake.
Your feedback is crucial to us, as it allows mediteo to be of even greater help in the future. In case you have any questions or suggestions for improvements, or if you encountered a problem, please do not hesitate to contact us via email at [email protected] or through the Contact Us form in the app under More → Contact us → Submit.
We look forward to your feedback!
If you want to get more involved, you can register as a product tester at [email protected]
For data protection reasons, all mediteo data are encrypted. Thus, most backup methods will not work.
Android: System-specific or Google backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup.
iOS: iCloud backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup or the encrypted iTunes backup. When using iTunes, please make sure to set up a Touch ID or PassCode or to use a password when doing a backup. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.
Set up a backup with a CGM LIFE account
To learn how to set up a backup with a CGM LIFE account and restore data on another smartphone, refer to the section “CGM LIFE and AMK” → “How can I create a backup in my account/restore a backup from my account?”
No, you neither have to create an account, nor specify any personal data in your profile. The profile section allows you however to personalize mediteo. An account has also further advantages such as synchronization and backup.
<br>In both cases, no personal data from your account or profile will of course be stored in mediteo.
You will find all intakes in your Daily. There you can confirm them, but also edit them individually and adjust the right time and dosage. You can also adjust past intakes afterwards and set future intakes in a flexible way.
<br>Add (two possibilities):
- Daily → “Plus” symbol (iOS top right, Android bottom left) → New intake → Select treatment → Insert data → Add intake
- Only for as needed medication, only iOS: Treatments → Tap on the medication → Add single intake → Insert data → Add intake
Edit (only intakes which are not marked in green):
- Daily → Tap on intake → “…” symbol (More) → Edit this intake → Change dosage → Save
Delete (only intakes which are not marked in green):
- Daily → Tap on intake → “…” symbol (More) → Delete this intake → Delete
Should you receive no suggestions when typing the name of your medication, you have the possibility to add the medication manually. To do this, tap on the option “Add it anyway”, which will directly appear below the search bar. You can also contact us at [email protected] if your medication or the required settings for it are not available. Please note however that we currently have only German, Italian and French medication in our database.
mediteo allows you to add any kind of treatment. Whether prescribed medication or a simple reminder to drink enough water – this is completely up to you. For the medication saved in our database, we set up an automatic recognition. As soon as you type the name of the medication you want to add, the available hits will be suggested, so that you can easily and quickly choose the right one. You can also of course add your own treatments, if for example they are not available in the database or if they require individual specifications.
There are no limits to the number of treatments you can add.
mediteo offers you a wide range of possibilities. You can enter most of them directly when adding the medication (see How can I add/edit/stop/delete my medication?). You will find a few in the Tab Treatments after adding the treatments.
The following information must be specified:
- Name (with manufacturer and active substances)
- Long-term medication with intake reminder (days, times & quantity) or as needed medication without reminder
- Start and end date of the treatment
- Appearance with form and color
We also offer the following optional possibilities:
- Current supply with automatic refill reminder
- Notes and pictures
- Leaflet and package information
You can resume any stopped treatment. A copy is created in this process, and the stopped entry is therefore retained for your documentation. This way you can also temporarily pause treatments and resume them later.
- Treatments → “History” tab → Choose treatment → Resume treatment (you may have to scroll)
mediteo is a free medication manager app for iOS, Android and web with the aim of helping you take your medication correctly. The app is available on the App Store and on Google Play Store. We want to help you stay on top of your medication: in just a few steps you can set up your personal medication and their intake times, so that you will be reminded of your intakes on time. Thanks to an integrated leaflet you will also have all important information about your medication, as long as they are included in our medication database.
Your data protection is our top priority and core value. Your data is only transmitted in encrypted and anonymized form to our servers, so that it is not possible for us to associate a user with specific medication from our database. If you have any other questions about data security, do not hesitate to contact [email protected] and we will be happy to help you.