1-05 How can I transfer my data to a new smartphone?
For data protection reasons, all mediteo data are encrypted. Thus, most backup methods will not work.
Android: System-specific or Google backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup.
iOS: iCloud backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup or the encrypted iTunes backup. When using iTunes, please make sure to set up a Touch ID or PassCode or to use a password when doing a backup. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.
Set up a backup with a CGM LIFE account
To learn how to set up a backup with a CGM LIFE account and restore data on another smartphone, refer to the section “CGM LIFE and AMK” → “How can I create a backup in my account/restore a backup from my account?”