1-05 How can I transfer my data to a new smartphone?

16. April 2018

For data protection reasons, all mediteo data are encrypted. Thus, most backup methods will not work.

Android: System-specific or Google backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup.

 

iOS:  iCloud backups cannot restore mediteo’s medical data! Please use a CGM LIFE account with a backup or the encrypted iTunes backup. When using iTunes, please make sure to set up a Touch ID or PassCode or to use a password when doing a backup. In accordance to Apple’s security measures, the encryption key to restore our medical data will otherwise not be transferred.

Set up a backup with a CGM LIFE account

To learn how to set up a backup with a CGM LIFE account and restore data on another smartphone, refer to the section “CGM LIFE and AMK” → “How can I create a backup in my account/restore a backup from my account?”

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