5-04 Why don’t I receive any reminder/sound?

25. March 2021

If you generally do not receive reminders or these are only sent when the app is open, this is mainly due to the following wrong settings:

iOS

Android

Battery Optimization causes notification to not always work. Should you use a Samsung or Huawei, this is probably the reason. Unfortunately these systems are very different, so that we cannot describe exactly where the option is located. Important: on every Android there are at least 2 settings, and mostly some which cannot be managed in mediteo. Not all these steps have to apply for your Android:

Specifically for Samsung:

Specifically for Huawei:

Specifically for Xiaomi:

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

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