5-04 Why don’t I receive any reminder/sound?

25. March 2021

If you generally do not receive reminders or these are only sent when the app is open, this is mainly due to the following wrong settings:

iOS

  • Allow reminders on mediteo. You can do this in the iOS settings under mediteo.
  • Deactivate “Do not disturb” in the iOS settings.
  • For sound: activate it in mediteo in the settings.
  • For sound: turn ringtone and notification sounds in the iOS settings loud enough and deactivate “Silent mode” (toggle button on the side of the device).

Android

Battery Optimization causes notifications to not always work. Should you use a Samsung or Huawei, this is probably the reason. Unfortunately these systems are very different, so that we cannot describe exactly where the option is located. Important: on every Android there are at least 2 settings, and mostly some which cannot be managed in mediteo. Not all these steps have to apply for your Android:

  • Allow mediteo to send reminders. To do this, search for mediteo in the Android settings.
  • Allow mediteo to run in the background. Search in the battery settings of the Android settings for “Allow in the background” or “Always allow”.
  • Deactivate battery optimization for mediteo. Search in the Android settings for “Battery performance optimization” or “Battery optimization”
  • Deactivate data saving for mediteo. Search in the Android settings for “Unlimited data access” or “Data saving mode”.
  • Deactivate “Do not disturb” in the Android settings.
  • For sound: activate it on mediteo under settings.
  • For sound: turn ringtone and notification sounds loud enough in the Android settings and deactivate “Silent mode”

Specifically for Samsung:

  • Check Autostart Management (mediteo should be active).
  • Check Battery Performance Optimization in the battery settings (mediteo should be deactivated).
  • Check Unsupervised Apps in the battery settings (mediteo should be listed there).

Specifically for Huawei:

  • Check Manage automatically in the battery or start settings (mediteo should be deactivated)
  • Check Protected App in the battery or energy settings (mediteo should be active)
  • Check App optimization in the apps settings (mediteo should ignore this)

Specifically for Xiaomi:

  • Check Autostart (mediteo should be active)
  • Check Energy Saving Mode in the apps settings (mediteo should be deactivated)
  • Check Use adaptive Battery in the battery settings (mediteo should be deactivated)

If none of the above-mentioned steps result in functioning reminders, do not hesitate to contact us at [email protected].

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