3-11 Why is CGM never available and why does my synchronization always fail?

25. March 2021

If you are generally unable to log in, this may be due to several reasons:

  • Your account creation has not been completed. You should have received an email to complete the process.
  • Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
  • You have no internet connection. Please restore it.
  • CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If the synchronization always fails, this may be due to several reasons:

  • Your password is stored incorrectly or has been changed. Log out once and log in again.
  • You have no internet connection. Please restore it.
  • You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
  • CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].
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