If you are generally unable to log in, this may be due to several reasons:

• Your account creation has not been completed. You should have received an email to complete the process.
• Your password is wrong. Verify directly on CGM if you can log in there (https://de.cgmlife.com/accountportal/login) and reset the password if necessary.
• You have no internet connection. Please restore it.
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].

If the synchronization always fails, this may be due to several reasons:

• Your password is stored incorrectly or has been changed. Log out once and log in again.
• You have no internet connection. Please restore it.
• You have data in your account which mediteo cannot read. Verify if you can log in on our web application (https://app.mediteo.com/en/login). If it works on there, please contact [email protected].
• CGM LIFE is temporarily unavailable. Should this be the case for longer and none of the reasons above apply, please contact [email protected].